Learning & Development Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

About the Role

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Learning and Development Coordinator to join our pre-opening team. Reporting to the Learning and Development Manager, this position will coordinate and support learning programs that bring the Four Seasons culture, service standards and Golden Rule to life while creating an organized, engaging and welcoming learning experience for every employee.

What You Will Do

• Coordinate the logistics, materials, schedules, attendance and communications for all property learning and development programs.
• Support the delivery of the Four Seasons induction and onboarding programs, including Embark, cultural orientation and Tropicalia immersion experiences.
• Participate in pre-opening activities by coordinating high-volume orientation, onboarding and service-culture training for newly hired employees.
• Facilitate selected orientation, culture, service and compliance-training sessions in English and Spanish.
• Maintain the annual and monthly training calendars and coordinate learning activities with department leaders and departmental trainers.
• Schedule training rooms, audiovisual equipment, transportation, meals, printed materials and other resources required for each learning experience.
• Maintain accurate employee learning records, attendance reports, completion status, certifications and training documentation in the applicable learning-management systems.
• Monitor completion of mandatory corporate and local training and follow up with employees and department leaders regarding outstanding requirements.
• Prepare training reports, presentations, surveys, certificates and communications and support the evaluation of program effectiveness.
• Assist with the development, adaptation and translation of training materials, presentations, facilitator guides, job aids and digital-learning content.
• Support the coordination and development of departmental trainers, ensuring they have the materials, guidance and resources required to deliver effective skills training.
• Partner with People and Culture and operational departments to identify learning needs, service gaps and opportunities to strengthen employee performance.
• Support employee-development initiatives, leadership programs, cross-training, internships, school partnerships and career-development activities.
• Maintain an organized and welcoming learning environment and ensure that all training materials, supplies and equipment are properly stored and available.
• Support learning events, recognition activities and other People and Culture initiatives as required.

What You Bring

• University degree or technical qualification in Education, Psychology, Human Resources, Hospitality Management, Communications or a related field.
• One to three years of experience in Learning and Development, training coordination, Human Resources or hospitality operations. Previous luxury-hospitality experience is preferred.
• Strong organizational and administrative skills, with the ability to coordinate multiple programs, schedules and participants simultaneously.
• Confident presentation and facilitation skills, creativity and a genuine passion for helping others learn and grow.
• Fluency in Spanish and English is required, along with proficiency in Microsoft Office. Experience with learning-management systems, digital content or instructional-design tools is preferred.

What We Offer

• Competitive salary and a comprehensive benefits package.
• Excellent training and professional-development opportunities.
• Opportunities for career growth within Four Seasons Hotels and Resorts.
• Employee travel program, including complimentary and discounted stays at Four Seasons properties worldwide, subject to program eligibility.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals while on duty.
• A supportive and inclusive work environment built on mutual respect, collaboration and the Golden Rule.

Schedule & Hours

• This is a full-time position.
• The primary schedule will be during regular business hours; however, flexibility to work early mornings, evenings, weekends or public holidays may be required based on orientation schedules, training programs, employee events and operational needs.

Work Authorization

Candidates must be legally eligible to work in the Dominican Republic.

Four Seasons Resort and Residences Dominican Republic at Tropicalia is committed to providing an inclusive workplace in which all individuals are treated with dignity and respect. Employment decisions are based on qualifications, experience and business requirements, without discrimination on any basis protected by applicable law.