Information Technology Infrastructure Support Engineer I/II

THE CURRENT VACANCY IS IN THE SHASTA COUNTY 

DEPARTMENT OF INFORMATION TECHNOLOGY

ORAL EXAM IS TENTATIVELY SCHEDULED FOR SEPTEMBER 2026

SEE SPECIAL REQUIREMENTS SECTION REGARDING

POSSESSION OF A VALID DRIVER’S LICENSE

RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED

FINAL FILING DATE: AUGUST 31, 2026, AT 5:00 PM

SALARY INFORMATION

IT Infrastructure Support Engineer I: $5,525 - $7,052 APPROXIMATE MONTHLY* / $31.88 - $40.68 APPROXIMATE HOURLY*

IT Infrastructure Support Engineer II: $6,273 - $8,007 APPROXIMATE MONTHLY* / $36.19 - $46.19 APPROXIMATE HOURLY*

This position is in the UPEC - General bargaining unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: Shasta County Labor Agreements

Salary range consists of six (6) salary steps, with approximately 5% intervals between each step. Original appointment for new employees begins at the first step of the assigned salary range.  New employees are eligible for a merit-based step increase at six months from step A to step B and then annually thereafter from the step B pay period.

ABOUT SHASTA COUNTY

Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere.  With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

ABOUT THE DEPARTMENT

The Information Technology Department delivers secure, innovative, and reliable technology solutions that power government operations. Our team manages IT infrastructure, cybersecurity, software development, GIS, telecommunications, desktop services, and digital transformation initiatives to enhance efficiency and service delivery. We ensure the seamless operation of critical systems, provide responsive technical support, and implement forward-thinking solutions that drive government excellence. Join a dynamic team dedicated to leveraging technology to empower county departments and enhance services for our community.

ABOUT THE POSITION

IT Infrastructure Support Engineer I assigned to Network Administration Support: Under general supervision, to provide technical support for network services at Shasta County including connectivity to County and State resources, internet access; provide excellent customer service; and to perform related work as required.

IT Infrastructure Support Engineer II assigned to Network Administration Support: Under general direction, to provide technical support for network services at Shasta County including connectivity to County and State resources, internet access; assist in the planning and design of the County-wide network infrastructure; provide excellent customer service; and to perform related work as required.

DISTINGUISHING CHARACTERISTICS

IT Infrastructure Support Engineer I assigned Network Administration Support: This is the entry level in the IT Infrastructure Support Engineer series. Incumbents assigned to Network Administration Support are expected to work under the general supervision of an IT Supervisor or Manager to carry out less complex networking-related assignments or projects, and to perform as level one technical support for network-related issues. This position is distinguished from the IT Infrastructure Support Engineer II class by the absence of independent responsibility and proficiency on more complicated assignments and projects. The work assigned to an IT Infrastructure Support Engineer I in this area is normally confined to less complex or more routine types of networking request or issues related to connectivity or initial troubleshooting.

IT Infrastructure Support Engineer II assigned Network Administration Support: Incumbents assigned to this class in Network Administration Support are expected to work under general direction to proficiently carry out medium to complex assignments and project; and to perform level two technical support for network related issues. This position is distinguished from the class of IT Network Architect by the absence of responsibility for planning and design of the County-wide network infrastructure. The Infostructure Support Engineer II differs from the IT Infostructure Support Engineer I in that the IT Infrastructure Support Engineer II performs with more independence and is proficient in all areas required to complete complex assignments and projects, as well as assists in network infrastructure planning and design.

IDEAL CANDIDATE

IT Infrastructure Support Engineer I:

This position requires the ability to perform tasks related to specific functional areas within the Information Technology department.  An incumbent is required to perform in one or more of the following specialized areas. Duties may include, but are not limited to, the following:

Network Administration Support: Incumbents assigned to this area require the ability to perform a variety of tasks related to the support of the County-wide network; assist in the configure and install of network communication devices such as switches and routers to provide connectivity to the edge; provide tier-one support by troubleshooting technical problems involving connectivity from end devices to core; escalate unsolved service requests to an IT Infrastructure Support Engineer II or IT Network Architect; confer with supervisor on service requests that require additional analysis; perform initial network segment traces to collect data on utilization and performance; perform general maintenance on network communication devices for hardware and software (upgrades and fixes).

IT Infrastructure Support Engineer II:

IT Infrastructure Support Engineer II is the journey level in the IT Infrastructure Support Engineer series. This position requires the ability to perform a variety of medium to complex tasks related to the support of the County-wide network, server infrastructure, and services. 

This position requires the ability to perform tasks related to specific functional areas within the Information Technology department. An incumbent is required to perform in one or more of the following specialized areas. Duties may include, but are not limited to, the following:

Network Administration Support: Configure and install network communication devices such as: switches, routers, access devices, and firewalls with a high level of proficiency; proactively perform maintenance on the network, providing dependable connectivity between the core network, servers, and edge devices; provide tier-one and tier-two support by analyzing and troubleshooting technical problems involving connectivity from end devices to core; escalate unsolved service requests to the IT Network Architect; perform analysis on medium to complex network issues; monitor network performance and capacity and publish related reports; assist in designing effective local area networks (LAN); educate others in the department on network functionality; mentor and assist those who configure County servers, workstations, and other peripheral devices, on effective utilization of the network and network services; represents the network at meetings; assists in reviewing and writing network documentation at both the logical and physical level; performs general maintenance on network communications devices for hardware and software (upgrades and fixes).

IT Infrastructure Support Engineer I:

Any combination of education and experience sufficient to directly demonstrate possession and application of the following:

Network Administration Support:

Knowledge of: Network practices, terminology, and trends; communications hardware and software found in routers, CSU/DSUs, WAN, and LAN switches; communications protocols, such as TCP/IP and SNA; network service protocols such as DNS, DHCP, SSH, SMTP, LDAP directory services and client/server communication; routing protocols, e.g., EIGRP, OSPF; network management protocols and systems, LAN/WAN probes, SNMP, Rmon; Fast Ethernet; wireless communications technologies; VPN Access and Control Systems (IPSEC, IKE, SSL); T1, fractional T1, 56K, Frame Relay, ISDN, cable modem and DSL technologies; network protocol analysis tools; Virtual local area network (VLAN) technology; transmission mediums such as twisted pair wiring and fiber optics. 

Ability to: Troubleshoot network communication problems as tier-one support and to appropriately escalate in a timely manner; perform traces on network segments to collect data on utilization and performance; apply software upgrades and fixes to network communication devices; upgrade or replace interface cards and modules in network communication devices; adhere to standards in place at Shasta County for network communications.

IT Infrastructure Support Engineer II:

Any combination of education and experience sufficient to directly demonstrate possession and application of the following:

Network Administration Support:

Knowledge of: Network practices, terminology and trends, and proper utilization for large complex organizations; communications hardware and software such as what is found in routers, CSU/DSUs, WAN, and LAN switches, network servers, computer integrated voice systems; communications protocols, such as TCP/IP and SNA; Network service protocols such as DNS, DHCP, SSH, SMTP, LDAP directory services and client/server communication; routing and control protocols, e.g., EIGRP, OSPF, QOS, VTP, HSRP; Operating Systems, e.g., Windows, Linux, Cisco IOS; network management protocols and systems, LAN/WAN probes, SNMP, Rmon; Packet switching such as ATM and Fast Ethernet; VPN Access and Control Systems (IPSEC, IKE, SSL); T1, fractional T1, 56K, Frame Relay, ISDN, Cable modem, and DSL technologies; network security monitoring using advanced ACLs, Cisco PIX firewalls, and IDS/IDP systems; network protocol analysis tools; Virtual Local Area Network (VLAN) technology; wireless communications technologies; voice communications over IP; transmission mediums such as twisted pair wiring and fiber optics; effective techniques for writing technical documentation and reports. 

Ability to: Troubleshoot network communication problems as tier-two and tier-three support; apply software upgrades and fixes to network communication devices; upgrade or replace interface cards and modules in network communication devices; perform traces on network segments to collect data on utilization and performance and to troubleshoot complex issues; adhere to standards in place at Shasta County for network communications; monitor network performance and capacity; gather information for capacity planning for current and future usage; assist in the design of the County-wide network.

Incumbents in this position are required to have the ability to demonstrate good time management skills by organizing work, managing multiply and shifting priorities, completing assignments in a timely manner, and follow-up on assignments with minimal direction; demonstrate good communication skills including the ability to communicate effectively with supervisor, technical staff, customers, co-workers, and vendors; listen effectively to avoid confusion and to be able to follow detailed instructions to achieve desired results; communicate clearly and concisely, both orally and in writing, including the development of technical reports and documentation; work effectively, cooperatively, and professionally with those contacted in the course of work. This includes working cohesively as a member of a team; working with a focus on providing excellent customer service, delivering high quality services in a timely manner and giving continuous, meticulous attention to detail. 

MINIMUM QUALIFICATIONS

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

IT Infrastructure Support Engineer I:

An associate’s degree from an accredited college or university in computer science, information technology, or related field of study AND two (2) years of experience in computer or network-related support. 

Any combination of relevant education, certifications, and work experience may be substituted for the required education on a year-for-year basis.

IT Infrastructure Support Engineer II:

EITHER
A bachelor’s degree from an accredited college or university in computer science, information technology, or related field of study AND three (3) years of computer or network-related support;

OR

Eighteen (18) months of experience performing duties comparable to an Information Technology Infrastructure Support Engineer I with Shasta County. 

Any combination of relevant education, certifications, and work experience may be substituted for the required education on a year-for-year basis.  

SPECIAL REQUIREMENTS

IT Infrastructure Support Engineer I/II:

Possession of a valid California driver’s license. Depending upon assignment, an incumbent may need to regularly have access to and utilize a suitable personal vehicle in the course of business (mileage is reimbursed at the IRS rate). Proof of adequate insurance for the vehicle may be required.

SUPPLEMENTAL QUESTIONS

Responses to the following must be submitted with a completed application.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk, and regularly climbs ladders. The employee must frequently lift and/or move up to 50 pounds, use hands and fingers to operate tools, and have vision capable of distinguishing colored wires. Work often occurs in tight places that are dirty in which the employee may have to crawl. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee occasionally works in outside weather conditions. 

The noise level in the work environment is usually moderate. 

OTHER CONSIDERATIONS

• All new employees are required to have their paycheck directly deposited to a bank account.
• Some positions may require a valid California driver's license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
• As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.
• Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing. 

• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California (UPEC – General).

Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00 p.m., on August 31, 2026. A resume and/or cover letter will be accepted in addition to the application but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as “Refer to resume and/or cover letter,” or “See attached resume and/or cover letter.” The application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will not be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered. 

Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion in the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof. 

Veterans' Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran must provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) with the employment application on or before the final filing date. Applicants are encouraged to apply online at www.ShastaCountyCareers.com or submit an application to the Shasta County Personnel Office.

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.

Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting Fair Chance Act | CRD.

SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Shasta County Personnel