Communications Specialist

SARASOTA MANATEE AIRPORT AUTHORITY

JOB DESCRIPTION

Job Code: 6020

Grade: 26

JOB TITLE: Communications Specialist (Substitute Position – under 29 hours per week)

REPORTS TO: Operations Supervisor, Communications and Access Control

DEPARTMENT: Operations

FLSA STATUS: Non-Exempt

Starting Salary Range: $20.18/hr. - $23.21/hr.

Substitute Position (under 29 hrs. per week)

JOB SUMMARY

Under direct supervision, performs a variety of emergency and non-emergency communications functions and monitors essential safety and police equipment.

JOB RESPONSIBILITIES

Essential Job Responsibilities:

Answers emergency and non-emergency calls. Obtains pertinent information and refers caller to appropriate personnel.

Monitors and controls Airport police system, including sophisticated computer access control equipment and security cameras, scanning Airport areas for safety or security violations. Reports any violations or unusual activity to police or operations personnel.

Coordinates radio communication from multiple departments. Transmits orders and receives messages from internal departments and outside agencies. Determines correct established procedure of action, priority, and which personnel to dispatch by maintaining knowledge of available units as well as emergency alert and disaster procedures.

Dispatches appropriate personnel and confirms police have arrived at their assigned zones. If directed, contacts outside agencies to request additional assistance.

Conducts daily checks on fire and police radios and other safety and security equipment as determined by established procedures.

Pages requested people; answers courtesy phones and provides information on a limited basis to the public.

Maintains current knowledge of all airport runways, terminals, thoroughfares, access routes, and areas closed for construction or repair.

Assists Police Department with obtaining information regarding stolen vehicles, articles, wanted and missing persons.

Other Job Responsibilities:

Updates flight information / assists in assigning aircraft gate use in Aerocloud.

Checks status of CCTV system cameras and reports discrepancies.

Performs other related duties as required.

MATERIALS AND EQUIPMENT USED

Computers, Communications Equipment, Office Equipment, Fire Protection System, Access Control System, Closed Circuit Television System, Paging System, Flight Information Display System, Active Disturbance System.

QUALIFICATIONS REQUIRED

Where "preferred" is indicated, the qualification is not essential.

Education and Experience:

High School Diploma or G.E.D.

One year experience in aviation, police, fire, or other emergency communications, preferred.

Licenses and Certifications:

NCIC/CJIS certification within 6 months; required.

Completion of the National Incident Management System (NIMS) Courses ICS-100: Introduction to the Incident Command System and ICS 700: National Incident Management System, within 6 months; required

Knowledge, Skills, and Abilities:

Knowledge of police, fire, emergency medical, and maintenance dispatch procedures.

Knowledge of telephone and radio operating requirements and techniques.

Ability to orally communicate clearly and effectively in emergency or non-emergency situations.

Ability to take quick and accurate action under all types of operating conditions.

Ability to deal courteously and respectfully with the public.

Ability to maintain accurate records.

Ability to remain calm and courteous during non-routine situations.

Ability to use a computer keyboard, mouse, and Windows^® based application software.

Ability to communicate clearly and effectively in writing. Ability to multi-task.

Knowledge of airport security and communications rules, regulations, and methods of operations, preferred.

Knowledge of runway, terminals, security, and communications systems, preferred.

Physical Requirements:

The Communications Specialist must have the ability to use a computer keyboard, mouse, and Windows based application software and to orally communicate clearly and effectively in emergency or non-emergency situations. Individual must be able to handle many tasks at once. Work schedules vary and the Communications Specialist must be available to workday / night shifts, may be assigned overtime to fill a shift as needed.

Mental Requirements:

A Communications Specialist must have the ability to take quick and accurate action under all types of operating conditions. The Communications Specialist must have the ability to remain calm and courteous during all situations. The Communications Specialist must have the ability to orally communicate clearly and effectively in emergency or non-emergency situations.

Environmental Requirements:

The Communications Specialist works in a communications area with monitors, phones, microphones, pagers, computers, and radios. This individual must be capable of handling many tasks at once. The Communications Specialist is required to be available to workday and night shifts.

Summary Clause:

The duties and responsibilities listed in this job class specification are intended only as illustrations of the various duties to be performed and are not all inclusive. The omission of other specific duties does not exclude them from being performed by the Communications Specialist if the duties are similar, related, or a logical assignment to the position. This job class specification does not constitute an employment contract between SMAA and the Communications Specialist and is subject to change at the discretion of the Airport Authority. ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLE ACCOMMODATE INDIVIDUALS WITH DISABILITIES.