- Location
- US > Arizona > Phoenix · AZ Lab (ASM America Inc.)
- Department
- IT
- Seniority
- Senior
- Education
- PhD
Description
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Role Overview
Key Responsibilities
- Own and manage strategic semiconductor customer accounts (e.g., Intel, Micron, TSMC), with full accountability for revenue growth, contract alignment, customer engagement, and aftermarket business strategy.
- Drive revenue and gross margin (GM) expansion by transforming customer relationships from transactional sales agreements to value-driven service and lifecycle management programs.
- Build and strengthen trusted customer partnerships by fostering strong working relationships with both customer stakeholders and internal account teams.
- Reduce Cost of Ownership (COO) for customers by improving spare parts lifetime, optimizing repair and refurbishment strategies, and developing alternate/second-source solutions in collaboration with Engineering, Surface Technology, Commodity Management, and other Global Spares & Services teams.
- Develop and maintain a strong understanding of ASM's key product portfolios, including ALD, PEALD, and EPI systems, to effectively support customer discussions and technical escalation management.
- Partner with Equipment Business Units during product development to enhance aftermarket readiness, driving design improvements focused on serviceability, cleanability, pre-assembly efficiency, and Build-on-Test (BOT) enablement.
- Lead New Product Introduction (NPI) tollgate activities by collaborating with cross-functional teams to define spare parts and consumables requirements, develop consumables cost models, and execute cost-reduction roadmaps that improve the overall Cost of Consumables (CoC).
- Develop and execute customer spare parts pricing strategies, working closely with regional commercial teams to achieve business plan (BP) objectives for revenue, profitability, and customer value.
- Influence cross-functional stakeholders globally to align aftermarket strategies, improve operational efficiency, and maximize customer satisfaction throughout the equipment lifecycle.
Qualifications
- Bachelor's degree in a technical field such as Material Science, Physics, Chemical Engineering required. Masters or PhD preferred.
- 3+ years in account management and commercial leadership experience within the semiconductor equipment, aftermarket services, or related high-technology industries.
- Demonstrated ability to drive revenue growth, margin improvement, and customer success through service-based business models.
- Excellent stakeholder management, negotiation, and cross-functional collaboration skills.
- Strong technical aptitude with semiconductor manufacturing equipment and processes.
- Proven ability to manage complex customer relationships and influence decisions across global organizations.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
