Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Contracts Manager - NA Legal, Commercial Contracts

Job Summary:

Genesys is seeking a Contracts Manager to support the North America Commercial Legal team with sales-related legal intake, contract triage, negotiations, drafting, and approving commercial documents and supporting commercial legal projects. This position will play a critical role in supporting the organization’s commercial and operational objectives by managing the full lifecycle of contractual relationships.

This role is suited to a commercially minded contracts professional who can exercise independent judgment, manage ambiguity and complexity, move matters forward with confidence and can contribute to the development of scalable processes.  The successful candidate will work closely with Sales, Deal Desk, Privacy, Security, and Legal stakeholders across NA and globally.

Key responsibilities:

• Triage and manage legal requests from global sales teams, including prioritization, issue-spotting, and escalation to counsel where appropriate.
• Review, negotiate, and coordinate routine commercial documents, including NDAs, order forms, amendments, and lower-risk customer contract terms.
• Apply approved legal positions and playbooks while exercising sound judgment on when a matter requires tailored legal input.
• Identify contractual risks and recommend appropriate solutions within established guidelines.
• Drive process improvements and contribute to the enhancement of contract templates, playbooks, and operational processes.
• Escalate highly complex or non-standard legal issues to attorneys while independently resolving routine and moderately complex matters.
• Serve as a primary point of contact for business stakeholders throughout the contracting process.
• Support contract administration, intake management, approvals, matter tracking, and reporting.
• Partner with internal legal, procurement, sales, finance, and business stakeholders to support contract negotiations and ensure contractual obligations are understood and appropriately managed.
• Improve workflows, templates, guidance notes, and self-service tools for Sales.
• Support regional commercial legal projects, including process improvements, contract remediation, policy rollouts, and cross-functional initiatives.

Qualifications:

Skills, Experience & Competencies

• Must be able to work hours that align with the United States.

• University degree in Business Administration, Law, Legal or Paralegal Studies, or a related field, or equivalent combination of education and experience.
• 8+ years of experience in contract management, commercial contracting, legal operations, procurement, in-house legal support or a related legal function.
• Advanced-level proficiency in spoken and written English is required, as English is the primary language for drafting, reviewing, negotiating, and administering contracts and collaborating with global stakeholders.
• Demonstrated experience with commercial contract types (MSAs, SaaS agreements, SOWs, NDAs, amendments, RFPs) and reviewing, drafting, and negotiating commercial agreements using established templates and playbooks.
• Experience managing multiple contracts and priorities in a fast-paced, cross-functional environment.
• Working knowledge of contract law principles, commercial terms, and risk mitigation.
• Familiarity with privacy, information security, and regulatory requirements affecting commercial contracts.
• Excellent written and verbal communication, organizational, and analytical skills.
• Strong attention to detail and ability to exercise sound judgment while escalating complex legal issues appropriately.
• Experience using Contract Lifecycle Management (CLM) systems, document management tools and Microsoft Office (Word, Excel, Outlook, Sharepoint) preferred.

#LI-PR1

#LI-Hybrid  

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.