- Location
- Bangalore, India
- Department
- Services & Support
- Source
- Greenhouse
Description
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines.
Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them.
Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch.
Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field.
WHAT YOU'LL DO
- Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices.
- Proactively understand customer requirements and expectations to deliver effective solutions.
- Communicate with customers in a clear, concise, and professional manner across all interactions.
- Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use.
- Manage multiple support cases and priorities simultaneously in a fast paced environment.
- Act as a customer advocate by driving issues internally and representing the company externally.
- Collaborate within a team environment, contributing to shared goals while continuously learning and growing.
- Participate in weekend, public holiday, and on call support rotations as required.
- Contribute to a positive team culture and bring enthusiasm to your work.
- Work primarily from the Bangalore office in alignment with company policies, unless on approved leave, travel, or remote exceptions.
WHAT YOU BRING
- Hands on experience in customer facing roles and/or technical support environments.
- Workdays include weekends, with an expectation to adapt to rotational shift schedules within a 24/7 support environment.
- Strong customer service mindset with excellent interpersonal and communication skills.
- Solid technical aptitude with attention to detail and problem solving abilities.
- Understanding of enterprise storage concepts (SAN, NAS, Fibre Channel, Ethernet, IP, iSCSI)
- Understand major OS / platform (e.g., Linux, VMware, Windows) and willingness to deepen expertise over time.
- Comfort using CLI/SSH and common tooling to read & interpret logs.
- Ability to take initiative and work both independently and collaboratively within a team.
- Strong organizational and time management skills to handle multiple priorities effectively.
- A growth mindset with a desire to learn, improve, and adapt in a dynamic environment.
- Bachelor’s degree in Computer Science or a related technical field.
#LI-ONSITE
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
