Patient Service Coordinator - Plastic Surgery Clinic - Full-Time

Schedule:

Work Shift

Day

Scheduled Weekly Hours

40

Summary

This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.

Job Description

Job Duties

• Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
• Prepares incoming medical record information for provider visit.
• Retrieves and disburses messages.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
• Provides patient education as needed for the scheduled test/procedures.
• Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
• Responds to medical record requests in a timely manner.
• Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
• Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.
• Cross covers for other clerical staff as needs arise.
• Maintains work area in a clean, neat and orderly manner.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties​

Mercy Plastic Surgery Clinic:

• Maintains and verifies patients’ insurance.
• Checks in and out patients for appointments.
• Scans medical records into the patient's chart.
• Schedules lab and imaging appointment as directed.
• Facilitates distribution of provider call schedules.
• Facilitates price estimates for patients.
• Manages co-pay collection and cash drawer process within EPIC.
• Orders office supplies.
• Assists with scheduling procedures to be performed in the operating room as needed

Knowledge, Skills and Abilities

• Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.

Professional Experience

• One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.

Education

• High School Diploma or equivalent preferred.

Licensure, Certification, Registration

• N/A

Physical Requirements

Light: Exert 20 lbs. of force occasionally and/or 10 lbs. of force frequently

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.