Service Operator

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

Responsible for the efficient and effective movement of pallets/skips. Using the appropriate SAP transactions to record the pallet movements.

Key Activities:

(The main activities / action needed to carry out the job)

• Moving pallets and packaging to and from the manufacturing areas in a safe and timely manner, including line clearance.

• Ensure all pallet movements are recorded accuarately and in a timely manner on SAP

• Manage the SAP / Racking system interface
• Ensure that all work areas are at the required hygiene standards and participate in the required housekeeping audits

• Perform and document Health & Safety checks

• Safely operate all mechanical equipment (eg – Dan, Live Rack etc..) and resolve issues where possible
• Create and apply correct pallet labels to pallets (ensuring that all counts are accurate)
• Assist engineering in the service area’s (Live Rack, Dan Palletiser)

• Removal of waste and recyclables from designated collection containers to the recycling and waste storage areas on site ensuring that the recycling and waste storage areas are maintained to company standards
• Operate Compactors and Balers safely and co-ordinate the storage of baled recyclables and their removal from site
• Report contamination issues and daily performance/issues to EHS Department

• Drive initiatives to improve waste reduction and recycling
• Conduct faulty finding activities during system downtime
• Conduct ‘lane housekeeping’ activities in the Live Racking to utilise the space effectively
• Run all packing auxiliary equipment
• Feed pallets into the automated Tippers

Key Result Areas:

(The key end results by which achievement will be measured)

• Line efficiency down time associated with component shortages

• Stock accuracy in live rack
• Downtime of the live rack system
• Down time of the Dan Palletiser

• Working in conjunction with the EHS department, co-ordinate site waste activities to maintain waste recycling levels to company standards. Ensuring compliance to company, statutory environmental policies, procedures, standards and regulations

• Ensure waste is segregated to increase volume of waste recycled and reduce landfill tonnage

Relevant and Quantifiable Measures:

(Relevant facts/figures relating to the job including number of direct reports, budgets)

• No budget responsibility
• No direct reports
• Increase in amount offline side waste recycling
• Waste is segregated fully

Behavioural Competencies / Personal Characteristics:

• Self motivated with a willingness to learn
• Good communicator brings his team members with him/her
• Team-player enjoys and is comfortable working in co-operation with other line workers
• Committed to the values and goals of the Company
• Continuously strives to achieve results
• Ability to think outside the box and generate new ideas
• Self motivated
• The ability to work as part of a team and on own initiative
• Willingness to learn
• Good communication skills
• Be able to work at a fast pace

Specific Technical competencies

• EPT Licence
• Understanding of work-orders SAP understanding
• Working at heights / harness operation
• Basic engineering knowledge

Company/Department Strategy and Plans

• Understands the broad longer-term objectives for the site and the departments
• Can explain the relationship between own objectives and those of the department
• Knows what he/she needs to do to deliver and achieve objectives while respecting the work of others
• Understands and identifies possible problems and risks and seeks help to address them if needed
• Demonstrates an understanding of and commitment to the values of the company

Commercial Awareness

• Understands and takes responsibility for the affect their own day to day actions have on the commercial performance of the business e.g. waste, quality, responsiveness to internal and external enquiries, appearance in front of customers
• Takes an interest and contributes to continuous improvement initiatives to drive efficiency and cost effectiveness

Policies, Procedures and Standards

• Has a broad understanding and applies those aspects of policy, procedure and standards, that are applicable to self and own area of work
• Is aware of the various methods and measures which exist to monitor compliance to policies, procedures and standards and the risks/consequence of non-compliance

Customer Service

• Understands the concept of the “internal customer, supplier”, who their internal customers are and the standards of service they require
• Develops working relationships with people from other areas of the business
• Provides services and information accurately and timely
• Responds to customers in a collaborative and friendly manner always striving to deliver customer satisfaction
• Takes ownership for work activities, issues and complaints within his/her control, referring those, which are outside their remit to the appropriate person

Health, Safety and Environment

• Complies with Robert McBride Ltd. Health, Safety and Environmental Policies, as displayed on the notice board
• Ensures safe working and ensures that their working environment is kept tidy
• Reports any safety hazards and environment risks within the work area or malfunction of any machine, plant or equipment to the immediate Manager
• Complies with all written or verbal instructions given to ensure personal safety and the safety of others
• Uses safety equipment and/or protective clothing as required by the task in hand. e.g. Ear/Eye protection, Safety Footwear etc
• Reports all incidents to the immediate Manager whether injury is sustained or not, including environment incidents
• Observes the Fire Evacuation Procedure and learn the position of all fire equipment and exit routes

Quality

• Understands and takes responsibility for quality
• Understanding and follows all quality procedures and specifications
• Reports substandard or unsatisfactory work/products
• Continuous Improvement
• Knowledge of suitable processes and skills application
• Participates in continuous improvement activities

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