Director, Global CRM Integration

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

Professional

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Remote (US)

Job Description:

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Director, Global Commercial CRM Integration. This role is remotely based in the continental USA.

Purpose: At Johnson & Johnson, we're redefining how our commercial teams connect with customers around the world. We're seeking a multifaceted leader to build and deliver the strategy that ties our CRM, ERP, master data, customer data, analytics, and AI platforms into one connected ecosystem.

In this role, you'll lead global teams and partners, set the standards and operating model, and build integrations that are secure, scalable, and aligned to the business. You'll work across product, architecture, data, security, and engineering to turn a sophisticated technical landscape into capabilities that move the business forward.

You will be responsible for:

• Lead the integration strategy for our global commercial CRM transformation and enable new AI platforms.
• Lead global engineering teams and partners to deliver secure, scalable, and reusable integration capabilities.
• Set the standards, governance, architecture patterns, and delivery practices the ecosystem runs on.
• Partner multi-functionally to deliver CRM solutions the business can rely on.
• Modernize legacy platforms and advance API-first, event-driven, real-time, and cloud-native approaches.
• Run vendors, dependencies, risks, and investments across global programs — and grow the talent and culture behind them.

A pre-identified candidate has been identified for the role. However all applications will be considered.

Qualifications:

• 15+ years in enterprise integration, data engineering, application architecture, or a related field, with 8+ years leading technical teams and leaders.
• Experience guiding global transformation programs across multiple technologies, vendors, and regions.
• Depth in integration architecture, API management, event-driven design, and cloud-native patterns.
• Hands-on knowledge of Azure, Microsoft Fabric, Databricks, and modern engineering practices like DevOps, CI/CD, and observability.
• A track record of connecting technology investments to real business outcomes.
• Good communication and partnership skills, and comfort leading through ambiguity and change.
• Bachelor's degree or equivalent experience in a technical field; master's preferred.

• Experience in healthcare, life sciences, medical devices, or another regulated industry.
• CRM modernization experience with platforms like Microsoft Dynamics, Salesforce, SAP, or Veeva.
• Experience building integration centers of excellence and reusable frameworks.
• Familiarity with customer and product master data, consent, and customer engagement domains.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource

Required Skills:

 

 

Preferred Skills:

Agile Decision Making, Agility Jumps, Analytics Insights, Budget Management, Business Behavior, Business Savvy, Continuous Improvement, Leadership, Organizational Project Management, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW), Tactical Planning, Technical Credibility

 

 

The anticipated base pay range for this position is :

$150,000.00 - $258,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).



This position is eligible to participate in the Company’s long-term incentive program.



Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits