Protégé Trainee - Campaign Ops and Retention

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Maxis’ Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) programme gives young Malaysian talent the opportunity to build practical skills through classroom and on-the-job training. Over 12 months, you will gain hands-on experience while contributing to the teams that serve our customers.

As a Campaign Ops and Retention Associate – Backend, you will support the telesales team by processing sales orders, maintaining accurate records and coordinating fulfilment. Your work will help ensure customers receive their products and services on time.

What are you accountable for:

• Order fulfilment: Process telesales submissions and coordinate orders, inventory, shipping and tracking for Fibre, MP, HP and WBB products.
• SIM card fulfilment: Assign SIM cards to approved orders, prepare them for delivery with accurate labels and documentation, and track shipments through to receipt.
• Issue resolution: Identify and flag order discrepancies, delivery delays and other fulfilment issues, then work with the relevant teams to resolve them promptly.
• Records and reporting: Update trackers and customer records accurately so the team has reliable information on each order’s status.
• Process improvement: Identify ways to reduce manual work, document updated procedures and help team members adopt them.

What do you need to have for the role:

• Malaysian citizenship.
• A Bachelor’s Degree in Business Studies, Commerce, Marketing or a relevant discipline from a local or foreign higher learning institution recognised by the Government of Malaysia.
• A CGPA of 3.0 or above, or equivalent.
• Strong attention to detail and the ability to manage data entry and documentation accurately.
• Good communication, coordination and problem-solving skills.
• Confidence using Microsoft Office, particularly Excel. Familiarity with CRM systems is an advantage.
• The ability to work in a fast-paced environment and on rotational shifts, including weekends and public holidays, if required.
• An interest in backend fulfilment, customer operations and improving how work gets done.

Preference will be given to fresh graduates with no prior working experience who are currently unemployed. Previous exposure to backend fulfilment or Maxis products and services is an advantage.

Duration of Programme: 12 months starting in November

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.