Senior Storage & Backup engineer

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Company:

Qualcomm Intl Inc., Mexico Branch Office

## Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

Qualcomm is seeking a Senior Storage & Backup engineer with 3 to 5 years of experience in operating and managing multi-vendor large scale Storage and Backup Infrastructure. Proficiency in storage technologies including NetApp, Dell, Pure, VAST and Backup systems including Cohesity, Veeam, NetBackup and Networker.

Job Description:

This person will be a member of a global 24/7/365 IT infrastructure Operations team focused on enterprise Storage, backup, and recovery. This role specifically focuses primarily on administrating and providing support for Enterprise Storage & Data protection and recovery. Our Senior IT engineers can expect to work with cutting edge technology in a large, fast-paced, and dynamic enterprise environment.

Responsibilities:

• Provides Tier1/Tier2 support to the storage and backup technologies infrastructure.

• 8/5- with mandatory on-call participation on weekends and holidays on a rotational basis.

• This is a 100% work from office position.

• Monitor and troubleshoot service availability, capacity, and reliability.

• Efficiently handle performance issues on storage and backup systems

• Monitoring Backup systems for backup/restore failures and resolution on daily basis.

• Involvement in critical incidents and collaboration with multiple teams, vendor support for fast and quality resolution.

•Upgrade/ Patch management of Storage and Backup systems.

• Addressing Tickets (incidents, Changes and Service Requests) in ServiceNow with defined SLA/ KPI

• Excellent written and verbal communication skills

• Ability to adapt quickly to changing environments and technologies.

• Skilled in generating custom reports/dashboards and Knowledgebase documentation.

• Working with various vendors

Prospective candidate should be technically sound in the following:

• Provision, migration and decommission of Storage and Backup systems

• NetApp cluster mode, Dell Isilon, Pure Storage and VAST Storage

• Cohesity Data Protect, Dell EMC Networker, Veeam, NetBackup

• Tape libraries from vendors like Oracle and Spectra logic or similar

• Snapmirror/Snapvault and Disaster Recovery (including Disaster Recovery of Backup catalogs)

• Knowledge on Server OS (Linux and/or Solaris)

• Relevant storage certifications (i.e. NetApp Certified Data Administrator), Dell, Pure, Cohesity or similar.

Prospective candidates having following is an added advantage:

• Strong knowledge of automation methodologies, scripting languages, and tooling.

• Scripting knowledge (Bash, Perl, Python or PowerShell)

• Basic knowledge on Splunk queries and Splunk dashboards

• Any other skills that support storage and backup, not covered above.

• Basic knowledge on Ansible is desired.

• Ability to work in a team environment as well as independently while making sound decisions

• Willingness to learn new technologies and processes, quickly and apply them.

• Ability to work seamlessly with both vendors and internal stakeholders

• Collaborate with cross-functional team to achieve common objectives

• Identify and drive efficiency improvement initiatives

• Ability to escalate critical issues to internal and/or 3rd-parties, as appropriate, and communicate status and resolution to the team.

• Comfortable working in a performance-based and structured environment while demonstrating high ethical standards

• Good knowledge of industry tools

Minimum Qualifications:

3+ years of IT-related work experience with a bachelor’s degree.

OR

5+ years of IT-related work experience with a master’s degree.

Minimum Qualifications:

• 3+ years of IT-related work experience with a Bachelor's degree.

OR

5+ years of IT-related work experience without a Bachelor’s degree.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.