E-commerce Growth & Performance Specialist

E-commerce Growth & Performance Specialist

Department: E-commerce / Digital Commerce
Reports to: E-commerce Lead
Location: Kuala Lumpur

Job Summary

The E-commerce Growth & Performance Specialist will be responsible for driving traffic growth, performance advertising, promotional strategies, affiliate marketing, and data analytics across EPOS’s e-commerce channels in Malaysia and Singapore. Through paid media, marketplace advertising, affiliate programs, campaigns, and data-driven optimisation, this role will continuously improve traffic, orders, GMV, leads, and overall customer acquisition efficiency.

This role goes beyond being solely a performance marketer or media buyer. The individual will be responsible for building and strengthening EPOS’s E-commerce Growth Engine, with the ability to analyse the full e-commerce journey across traffic, products, customers, conversion, and commercial outcomes, while working closely with the Marketplace, Marketing, and Sales teams.

Key Responsibilities

1. Performance Marketing

• Manage Shopee Ads, Lazada Ads, and other performance marketing channels relevant to the e-commerce business.
• Develop daily, weekly, and monthly advertising budgets and media plans.
• Manage advertising formats including Search, Discovery, Product Ads, and Retargeting.
• Continuously optimise advertising performance based on SKU, customer segment, market, and channel.
• Monitor and manage CAC, CPC, and CPA, while continuously improving ROAS.

2. Growth & Campaign Strategy

• Develop e-commerce growth plans for the Malaysia and Singapore markets based on business objectives.
• Develop traffic acquisition and budget strategies for major marketplace campaigns such as 9.9, 10.10, 11.11, and 12.12.
• Partner with Marketplace Operations to determine priority SKUs, pricing strategies, and promotional mechanics.
• Reallocate budgets across markets, platforms, and SKUs based on sales performance and data insights.
• Establish a framework to identify Winning SKUs, Winning Audiences, and Winning Channels.

3. Affiliate & Creator Commerce

• Manage Shopee/Lazada Affiliate programs and other relevant affiliate channels.
• Recruit and manage creators within verticals such as F&B, Retail, SMEs, and Business.
• Develop affiliate commission structures, product sampling programs, and campaign incentives.
• Monitor key affiliate metrics including Clicks, GMV, Conversion, and Commission.
• Identify high-potential creators and develop long-term partnership opportunities.

4. Marketing Collaboration

• Partner with the Marketing team to establish commercial objectives for TikTok and Social Commerce.
• Provide content direction and customer insights to the Marketing team based on e-commerce performance data.
• Analyse how different content, audiences, and creatives impact e-commerce conversion.
• Leverage marketing-generated content assets to drive e-commerce traffic and sales opportunities.
• This role is not responsible for day-to-day TikTok content creation, but will be responsible for defining commercial and conversion requirements for content.

5. Data & Analytics

• Build and maintain a unified performance dashboard covering Malaysia/Singapore and Shopee/Lazada.
• Conduct weekly analysis across key metrics including Traffic, CTR, CPC, CVR, Orders, GMV, AOV, CAC, and ROAS.
• Analyse profitability across different SKUs, audiences, and channels.
• Identify high-potential and underperforming products and recommend appropriate budget reallocations.
• Establish a closed-loop data framework covering the full journey from Marketing → Marketplace → Order → Activation.

6. Lead & Conversion Optimisation

• Work with the Customer Operations team to establish an effective Lead Management process.
• Analyse the customer conversion funnel from Product View → Add to Cart → Purchase → Demo → Activation.
• Develop lead-generation and demo-conversion strategies targeting high-value B2B customers.
• Support the development of customer acquisition initiatives such as Bundles, Free Demos, and Vouchers.

Key KPIs

• GMV
• Paid GMV
• ROAS
• CAC / CPA
• Traffic Growth
• Conversion Rate
• Affiliate GMV
• Affiliate Contribution
• Qualified Leads
• Cost per Lead
• Marketing Contribution Margin