Associate, Guest Services

Overview

 

Scope of Position:  The Associate, Guest Services will look after the needs of each guest upon arrival, throughout their stay, and during the checkout process.  This position is expected to display a knowledgeable and professional manner to provide the best retreat experience possible for each guest.    

  

Reports to: Manager, Front Desk and Reservations

 

WinShape Foundation is a Biblically-based Christian non-profit organization that seeks to glorify God by creating transformational, Christ-centered experiences for people in every stage of life. We do this through five core ministries that each use scriptural truth to offer summer camp, foster care, team and leader development, college student discipleship, and marriage enrichment. To view our full Statement of Faith, click here. 

Responsibilities

• Perform activities required for providing services to the guests of the retreat, including but not limited to greeting guests in the parking lot, assisting with baggage, guest check in/checkouts, room key distribution, guest information in PMS, retail cash register, reports/programming, and restocking guest literature and other Chalet amenities. 

• Participate in an ongoing training program to demonstrate proficiency with the PMS and other systems that will ensure consistent front desk service. 

• Review daily room occupancy and rate totals, cross checks batch registration with system check-ins and submitting daily deposits. 

• Record revenue totals for cash, checks, and credit card transactions and closing the POS daily. 

• Generate automated accounting reports and processing for the night audit. 

• Monitor and clean as needed the Grand Chalet to meet standards 

• Clean, monitor, and stock the drink station 

• Stock Linens and Supplies at Front Desk and in retail as needed 

• Provide other services as defined by Guest Services Leadership 

Qualifications

• High School diploma or equivalent 

• 1 to 3 years’ experience in customer service, hospitality or a related field 

• Experience in dealing with guests in a non-intrusive, supportive, and grace-based manner. 

• Excellent interpersonal and communication skills 

• Valid Driver’s License and acceptable driving record  

• Committed to being present at appropriate times to work - 40/45 hours weekly, all shifts all days 

• Proficiency in Microsoft Office Products and/or knowledge of a property management system (Maestro) 

• Ability to lift and/or carry objects weighing up to 25 lbs. 

• Exhibit the following competencies: dependability, team player, job knowledge, initiative, problem solving 

• Commitment to WinShape Foundation purpose and Core Values