Senior Systems Administrator

Description

Who We Are

Five Star Bank is an award-winning and high performing $5.0 Billion community business bank operating through 10 offices - 4 in the Capital Region, 3 in the North State, 2 in the San Francisco Bay Area, and 1 in the Central Valley, as well as administrative offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

Position Overview

The Senior Systems Administrator serves as the Bank's primary Level 3 technical resource by being responsible for enterprise systems administration, advanced troubleshooting, project implementation, vendor coordination, and technical mentorship across Microsoft 365, identity, server, and related technologies, while maintaining strong documentation, change management, security, and service quality standards.

Essential Job Functions

• Administer, configure, maintain, secure, and troubleshoot Microsoft 365, Microsoft Entra ID, Active Directory, Windows Server, system software, security configurations, user access, and other related technologies and systems. 
• Serve as the primary Level 3 escalation resource by investigating, troubleshooting, and resolving issues across identity, endpoints, applications, servers, cloud services, and security controls, including root-cause analysis and corrective action recommendations. 
• Monitor and analyze systems, logs, alerts, events, and technical trends to identify service-impacting conditions, recurring issues, operational risks, and opportunities for improvement. 
• Provide advanced support and administration for hosted and server-based applications, secure file transfer solutions, endpoint technologies, branch systems, connectivity services, authentication platforms, and technology deployments. 
• Lead and support technology projects, including planning, integration, testing, and implementation.
• Develop and maintain technical documentation, procedures, configuration records, troubleshooting resources, and knowledge-transfer materials.
• Support disaster recovery, business continuity, information security, audit, risk management, change management, regulatory compliance, and operational resilience activities.
• Identify and Implement improvements to technical processes, automation, system reliability, operational efficiency, and end-user adoption of enterprise technologies.
• Mentor support staff while promoting cross-training across the team.
• Serve as the primary liaison with managed service providers and technology vendors.
• Assist individuals to get maximum usefulness from enterprise technologies.
• Other duties as assigned.
• Comply with all Anti-Money Laundering Laws and Regulations.

Preferred Background

• Strong experience administering and troubleshooting Microsoft 365, Microsoft Entra ID, Active Directory, Windows Server, and other related technologies in an enterprise environment. 
• Ability to independently troubleshoot complex technical issues and perform root-cause analysis. 
• Strong experience analyzing Windows, Microsoft 365, identity, applications, servers, networking, cloud services, and security controls. 
• Working knowledge of DNS, DHCP, TCP/IP, routing, switching, firewalls, VPNs, and enterprise connectivity troubleshooting. 
• Experience with PowerShell or other scripting and automation tools for administration, diagnostics, and process improvement. 
• Experience with Microsoft Intune and endpoint administration.
• Experience working with managed service providers and technology vendors.
• Strong critical thinking, analytical, problem-solving, organizational, communication, and time-management skills. 
• Ability to mentor technical staff and communicate technical concepts clearly to both technical and non-technical audiences. 
• Experience with secure file transfer technologies, enterprise application integrations, and financial services or other regulated environments preferred.

Requirements

• Bachelor's degree in computer science, information technology, or closely related field and/or equivalent professional experience.
• 5+ years of progressive professional information technology experience, including enterprise systems administration and advanced technical troubleshooting.
• Demonstrated hands-on experience with Microsoft 365, Microsoft Entra ID, Active Directory, and Windows Server administration.
• Experience working in a Bank environment or other regulated industry preferred. 
• Ability to communicate with a diverse realm of customers, employees, vendors, and management effectively and efficiently.
• Ability to independently analyze unfamiliar technical issues, exercise sound judgment, and determine appropriate resolution or escalation.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position that may require long hours or occasional weekend work.

Travel

Travel is primarily local during the business day, although occasional out–of-the-area and overnight travel may be expected. Employee must possess a valid driver’s license and transportation to visit client sites and other branches.

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter, or reassign duties at any time with or without notice.

EEO Statement

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to [email protected]

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.