Part-Time IT Support Technician

Description

Job Title: Part-Time IT Support Technician

Reports to: Director of Information Technology

Anticipated Hiring Range: $32.80 - $35.50/hr.

Classification: Part-time, 24-29 hours per week

Schedule: On-site 2-3 days per week

The Organization:

Community Partners offers expert guidance, essential services, and a strong dose of passion to help foster, launch, and grow creative solutions to community challenges. For 30 years, hundreds of individuals, groups, foundations and other institutions have worked with Community Partners to create new nonprofit projects, establish coalitions, and manage major philanthropic initiatives to benefit the region. 

Our work includes:

Fiscal Sponsorship

We provide the structure, finance and administrative services, expert counsel in organizational development and connections that help nonprofit leaders succeed. 

Intermediary Services

We help foundations, corporations, government agencies and other institutions achieve greater impact. 

Knowledge Sharing

We offer workshops, reports, speaking engagements, and a range of publications to help strengthen the field. 

Community Partners today works with upwards of 180 fiscally-sponsored projects and 20 initiatives and manages roughly $80 million in revenues annually. Our work spans the fields of civic engagement, arts and culture, education, social justice, health, public policy, social services and youth. To learn more, please visit us at www.CommunityPartners.org.

Job Summary

Community Partners is seeking a customer-focused and motivated Part-Time IT Support Technician to provide first-level technical support to staff across the organization. This position is responsible for troubleshooting hardware, software, audiovisual, and connectivity issues, assisting with user onboarding and offboarding, and ensuring employees receive timely and effective technology support. This role requires an on-site presence 2-3 days per week and supports the organization's day-to-day technology needs through approximately 24-29 hours per week of scheduled work. The ideal candidate is an enthusiastic problem solver with strong communication skills, a passion for customer service, and a foundational understanding of IT systems and technologies. Experience supporting conference room technology and audiovisual equipment is highly desirable.

Essential Duties and Responsibilities:

Technical Support

• Provide first-level support for desktop, laptop, mobile device, printer, and peripheral issues.

• Respond to and resolve help desk tickets in a timely and professional manner.

• Install, configure, and troubleshoot Windows and Microsoft 365 applications.

• Assist users with password resets, account access, and basic security procedures.

• Set up and deploy computer equipment and related hardware.

• Perform software installations, updates, and basic system maintenance.

• Escalate complex technical issues as needed.

• Document support activities, resolutions, and procedures.

User Support & Customer Service

• Provide exceptional customer service to employees at all levels.

• Assist with onboarding and offboarding processes, including workstation setup and account provisioning.

• Deliver basic technology training and guidance to end users.

• Maintain a positive and professional demeanor when supporting staff.

Audiovisual (A/V) Support

• Assist with setup, troubleshooting, and support of conference room technology.

• Support video conferencing platforms such as Microsoft Teams and Zoom.

• Troubleshoot microphones, speakers, cameras, projectors, and display systems.

• Provide support for organizational meetings, presentations, and special events.

• Coordinate with vendors when necessary for AV-related issues.

Asset Management

• Maintain inventory of technology equipment and accessories.

• Track hardware assignments and equipment lifecycle information.

• Assist with equipment replacements and recycling efforts.

Requirements

Qualifications:

Required

• High school diploma or equivalent.

• 1-3 years of technical support experience, internship experience, or relevant education/training.

• Basic understanding of:

     o Windows operating systems

     o Microsoft 365 applications

     o Computer hardware and peripherals

     o Network connectivity concepts

     o Mobile device support

• Strong troubleshooting and problem-solving skills.

• Excellent interpersonal and communication skills.

• Availability to work on-site 2-3 days per week.

• Ability to work a flexible schedule of approximately 24-29 hours per week (may include after-hours support)

• Ability to prioritize and manage multiple tasks.

Preferred

• Associate degree in Information Technology, Computer Science, or related field.

• Experience supporting Microsoft 365 environments.

• Experience with audiovisual or conference room technology.

• Experience using help desk/ticketing systems.

• Experience supporting Adobe Acrobat, Docusign, Zoom and Ring Central

• CompTIA A+ certification or equivalent technical training.

• Familiarity with Microsoft Intune, One Drive, Entra ID (Azure AD), and Teams administration.

Knowledge, Skills, and Abilities

• Strong customer service orientation.

• Ability to explain technical concepts to non-technical users.

• Strong organizational and documentation skills.

• Ability to work independently and as part of a team.

• Willingness to learn new technologies and processes.

• Dependable, professional, and service-oriented.

Physical Requirements

• Ability to lift and move technology equipment up to 40 pounds.

• Ability to crawl under desks, reach equipment, and install hardware as needed.

Compensation and Benefits:  

Pay rate is commensurate with experience. The organization offers a comprehensive benefits package.
 

EEOP Statement: We are proud to be an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].   

To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, Community Partners will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. 

Review of applications will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.
 

A Live Scan (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position.