Student Success Coach

Job Description

Key Responsibilities

Admissions & Onboarding

• Guide prospective students through admissions requirements, deadlines, and program details.
• Support new learners with onboarding and orientation to ensure readiness and confidence as they begin their programs.
• Ensure proper student coding, course registration, and alignment with program of study.

Advising & Coaching

• Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals.
• Act as a liaison between learners and university resources such as financial aid, billing, mental health, academic assistance, and career pathways.
• Develop strategies to keep learners engaged, including events, discussion forums, and interactive workshops.

Engagement & Retention

• Proactively monitor learner progress and provide outreach when students show risk indicators (e.g., missed classes, low grades, inactivity in the LMS).
• Collaborate with faculty program directors to provide timely interventions.
• Support persistence and retention through coaching, encouragement, and connection to resources.

Data, Reporting & Term Prep

• Utilize CRM and student information systems to track learner progress and document interactions.
• Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements.
• Assist with term preparation for Corporate Education Programs (course scheduling, section creation, enrollment, instructor coordination, registration hold reminders, grade verification).
• Assistance monitoring corporate care office email inboxes

Coordinate Official Transcript Process for Online Graduate Students

• Manage and coordinate the collection of official transcripts for online graduate applicants, enrolled students, and students nearing graduation.

• Provide clear guidance to students regarding transcript submission requirements, deadlines, and approved delivery methods (electronic or mailed).

• Verify that all transcripts are official, complete, and issued directly from accredited institutions.

• Monitor and track incoming transcripts ensuring timely receipt and accurately uploading and maintaining records in the CRM.

• Coordinate and manage registration holds for students who fail to submit required official transcripts.

Qualifications

• Education: Bachelor’s degree required; Master’s degree in higher education, counseling, or related field preferred.
• Experience: Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners.
• Skills: Exceptional interpersonal and communication skills; proficiency with CRM, SIS, and LMS tools; ability to work effectively with diverse student populations.
• Attributes: Organized, self-motivated, adaptable, and committed to fostering student success and inclusion.

Performance Metrics

• Retention and persistence of enrolled learners
• Graduation and program completion rates
• Student satisfaction as measured by surveys and feedback
• Engagement in online learning platforms, events, and workshops
• Effective resource utilization by students
• Continuous improvement informed by data and reporting

Department

Student Coaches

Compensation Range

In compliance with the New Jersey Wage Transparency Act, the hourly base range for this position is $28 to $40 per hour. This range represents the University’s good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the position’s scope and responsibilities, the candidate’s experience, education, skills, internal equity, market data, and organizational considerations. The final salary will be set considering departmental budget, qualifications, and relevant credentials. This pay range represents base pay only and excludes additional forms of compensation, such as incentives, stipends, or other applicable pay components. For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook, available at:

Benefits Guidebook

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status. 

Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes. Stevens seeks candidates who will contribute to a welcoming and inclusive environment for all students, faculty and staff.