Director, Audit & Internal controls

Date Posted:

2026-07-29

Country:

India

Location:

1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.

Job Title: Director, Audit & Internal controls

Role Summary

The Lead – Shared Services SOX Testing & Controls is responsible for leading a centralized SOX testing and controls assurance team based in India. This role drives end-to-end ICFR test execution, control gap assessments, and external audit support, while continuously enhancing the maturity of the shared services control environment.

The role plays a critical part in advancing the organization’s “managed service” SOX model, increasing reliance from external audit, and ensuring consistent, high-quality testing across global entities and outsourced partners.

Provide assurance to the Finance Leadership that outsource processes, with Genpact, are well designed and monitored for effectiveness and remain SOX compliant.

On a typical day you will:

1. SOX Testing & Assurance Delivery

• Lead execution of SOX testing (design and operating effectiveness) across global entities, including both centralized and business-managed controls
• Oversee testing across key finance cycles (R2R, P2P, O2C/C2C), including automated and manual controls
• Ensure consistent application of standardized testing methodologies, documentation, and quality review processes
• Deliver timely and high-quality outputs aligned with external audit (PwC) reliance requirements

2. Gap Assessments & Control Framework Development

• Perform control design assessments and gap analysis across entities, processes, and system implementations
• Provide recommendations to strengthen control effectiveness and prevent recurrence of issues
• Review and validate control frameworks (including adapted/outsourced models such as Genpact) to ensure appropriate design, ownership, and coverage
• Support transformation initiatives, including new system implementations and process redesigns

3. External Audit & Use of Others (UOO) Support

• Act as a key liaison between internal teams and external auditors
• Coordinate end-to-end audit support, including:
  • Sample selection execution
  • Evidence collection and validation
  • Documentation packaging and submission
• Ensure readiness for Use of Others (UOO) by maintaining high-quality testing standards and addressing review comments proactively
• Drive efficiency by reducing external audit effort through well-prepared deliverables

4. Continuous Controls Monitoring (CCM) & Program Evolution

• Manage and enhance the Continuous Controls Monitoring (CCM) program, ensuring scalability across entities and leveraging centralization of processes with Genpact
• Support expansion of SOX coverage in line with the multi-year strategy to increase centralized testing and audit reliance
• Leverage data-driven techniques and automation to improve testing coverage and efficiency

5. Governance, Reporting & Stakeholder Engagement

• Provide regular updates to senior finance leadership on:
  • Testing progress and results
  • Control deficiencies and themes
  • Remediation status and risks
  • Team metrics/KPI’s
• Participate in governance forums (Controllers, Finance Leadership) as a trusted internal controls advisor
• Partner with:
  • Local finance teams
  • Process owners
  • Outsourced providers
  • Internal Audit and Compliance

6. Issue Management & Remediation

• Oversee identification, tracking, and resolution of control deficiencies and segregation of duties (SoD) conflicts
• Ensure root cause analysis and sustainable remediation plans are established
• Monitor timely closure of actions and prevent repeat issues

7. Team Leadership & Capability Building

• Lead and develop a high-performing team (currently ~15 resources)
• Drive capability building in:
  • SOX testing methodologies
  • Documentation quality
  • Technical controls (e.g., automated controls, interfaces, system-based testing)
• Establish a culture of quality, accountability, and continuous improvement

8. Outsourced Services Control Governance (Genpact)

• Establish governance process and internal control framework over Genpact & GBS; supporting SVP, Global Business Services and Senior Managing Director
• Assess control designs for processes managed by Genpact and challenge weakness.
• Drive continuous improvement and efficient controls design (more automated vs. manual)
• Evaluate and monitor process migrations and system implementations
• Ensure outsourced controls remain audit ready

What you will need to be successful:

• 15+ years of experience in SOX, ICFR, Internal Controls, or Audit
• Strong expertise in:
  • SOX testing
  • Control frameworks and process design
  • External audit coordination (preferably with Big 4)
• Experience working with shared services or outsourced models preferred
• Strong understanding of ERP systems (e.g., JDE) and automated controls
• Proven ability to manage global stakeholders, teams and complex programs

• Strategic thinking with strong execution discipline
• Deep understanding of controls, with a continuous improvement mindset
• Ability to balance technical rigor with practical business solutions
• Strong stakeholder management and communication skills
• High attention to detail and commitment to control quality and audit readiness

• Quality and timeliness of SOX testing deliverables
• Level of external audit reliance (PwC/UOO)
• Reduction in audit queries and rework
• Effective identification and remediation of control gaps
• Team capability growth and scalability of the model
• Leveraging new digital tools and ways of SOX testing to better adapt to emerging risks.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

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