Product Operations Manager

Job Description

Role: Product Operations Manager
Location: Holborn, London
Reports to: Product Operations Director

The opportunity
We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly so our clients are always spending their media investments on the right things in the right places. Our business keeps growing because we keep hiring smart people who challenge conventions, connect teams and make great things happen.

This role sits within Product Operations and is designed to help bring together the product organisation as a cohesive unit, making it easier for teams to execute strategy efficiently and improving the experience of doing product work at MiQ.

We’re looking for a Product Operations Manager who will work alongside the Product Operations Director as a broad Product Ops generalist, improving the health of how the organisation works and making sure execution stays current across the board.

You’ll focus on supporting core processes, operating rhythms, tooling, communication and day-to-day operational effectiveness across Product and its adjacent teams. You’ll step into problem areas, create structure, keep important workflows current, move work forward and help teams adopt better ways of working. This is a role for someone who is comfortable being practical, hands-on and highly collaborative. The role is centred on keeping the Product organisation running effectively day to day, supporting established ways of working and helping identify where improvements are needed.

What this role is here to do
Product Operations at MiQ focuses on people, process and systems, helping the product organisation operate effectively and consistently as it scales.

This role is therefore best suited to someone who enjoys:

• Supporting operational projects and helping drive them through to completion
• Spotting where ways of working are unclear, inconsistent or out of date, and helping keep them effective and current
• Bringing structure, visibility and momentum to cross-functional work
• Helping teams work better together without taking over their long-term ownership
• Balancing immediate execution support with ongoing operational improvement across the Product organisation

Job responsibilities
Your main responsibilities will include:

• Process health and continuous improvement
• Support established Product processes and help keep them current, effective and easy for teams to follow
• Support the review and continuous improvement of key Product processes so they remain clear, lightweight and useful in practice
• Identify where workflows, handoffs or responsibilities are unclear and help teams close those gaps
• Keep operational processes up to date as team needs, tools and priorities evolve
• Help teams adopt and maintain shared and repeatable ways of working

Rituals, planning and operating cadence

• Review and improve the health of Product rituals and operating cadences
• Help maintain the calendars, checkpoints and recurring workflows that keep Product and Tech operating effectively
• Ensure key operational processes happen consistently, with the right visibility, follow-through and accountability
• Support teams in making execution status, decisions, dependencies and next steps easier to understand

Tooling and systems

• Own and improve the day-to-day operational setup of Product tools and systems
• Identify friction in current tooling and work with relevant partners to improve usage, structure, adoption and upkeep
• Help ensure tooling supports better planning, coordination, communication, reporting and knowledge-sharing
• Contribute to lightweight governance around templates, workflows and operational setup across key tools

Cross-team coordination

• Stay close to Product Managers and other adjacent teams to understand day-to-day friction, emerging problems and opportunities for improvement
• Help connect the dots across teams so that process changes, priorities and expectations are understood consistently

Project delivery

• Support the planning and delivery of Product Ops projects, helping keep work structured, coordinated and moving forward
• Help coordinate stakeholders, maintain clear plans and keep work moving forward
• Proactively identify blockers, risks or dependencies and work through them with the right people
• Ensure projects land well operationally, not just on paper

Documentation and enablement

• Maintain high-quality documentation where it is needed to support execution, visibility and consistency
• Create or refine templates, guides and playbooks that help teams adopt good practice
• Ensure operational information, knowledge bases and playbooks are easy to find, easy to understand and kept appropriately up to date
• Support regular operational communications and the rollout of updated ways of working

Required experience

• 3+ years of experience in Product Operations, Product Management, Project Management or a similar operations-focused role
• Strong track record of driving projects with multiple stakeholders to success
• Experience operationalising or improving processes and practices
• Experience working across cross-functional teams and bringing clarity to ambiguous operational problems
• Comfortable managing multiple concurrent initiatives while keeping quality high
• Background in programmatic, ad tech or a similarly complex product environment is desirable

Required skills

• Clear and engaging communicator who can keep stakeholders informed and operational updates easy to understand
• Strong organisational and coordination skills, with the ability to keep multiple workstreams, routines and follow-ups moving
• Structured problem-solver with good judgement and attention to detail
• Comfortable managing and maintaining operational tools, workflows and team-facing resources
• Able to keep documentation, playbooks and operational information clear, current and easy to use
• Comfortable working closely with Product Managers and cross-functional stakeholders to understand friction points and identify opportunities for improvement
• Reliable in managing recurring operational tasks, cadences and communications with strong follow-through
• Comfortable working through ambiguity and adapting plans as priorities evolve
• Self-starter attitude with energy, drive and enthusiasm to get projects done
• Alignment with MiQ’s values and culture

Benefits

• 6 months fully paid parental leave for all new mothers, fathers and adoptive parents
• Private health cover for you and your family
• Free lunch provided in the office, in addition to complimentary snacks, fruits and drinks
• 25 days annual leave plus bank holidays
• 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours and inclusive initiatives that are meaningful to our employees beyond the standard holidays
• The chance to apply for internal roles domestically after 12 months service, and international roles after 18 months of service
• Company contributions toward eye tests and/or optician approved eyewear
• 4% pension contribution
• Lump sum life insurance paid to the person of your choice
• Referral bonus scheme
• Discounted gym memberships
• Annual season ticket loan
• CycleScheme & TechScheme
• Early finishes on Fridays

What we value in our people

• Passion – We love and live what we do
• Determination – We always find a way to figure it out
• Unity – We hold each other accountable. We win and lose as a team
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people; it is what builds us as a community. MiQ is proud to be an equal opportunity workplace and we are focused on diversity and inclusion so that all employees feel a sense of belonging and can thrive throughout their careers at MiQ.