Technology Operations Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Overview:

Candidate should have a well-rounded knowledge of large-scale enterprise mobile device management such as Blackberry UEM or Microsoft Intune as well as knowledge of the Apple and/or Android mobile operating system. Familiarity with core Microsoft infrastructure technologies, such as Active Directory, Azure, Exchange, and Teams will be helpful.

Need to be able to interact with customers and provide exceptional technical services. Will interface with customers to troubleshoot issues on specific devices and remediate directly on the device or from the infrastructure side. Need to have the ability to investigate and analyze systems logs both directly from the device and the infrastructure side, work with vendors to analyze and determine root cause. Ability to answer users’ questions about application downloads, activations, and best practices. Be able to assist with the setup of new accounts & devices, stage, and provide support for mobile apps for different LOB, conduct required surveys, reporting, etc.

They should be able to work as a team member with other technical teams such as Messaging, Networking, GIS, Server team, etc. to analyze data, network diagrams, to determine system failure point or root cause during outages.

Responsibilities:

• Manages stability, resiliency, reliability, and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

Required Qualifications:

• 3+ years of experience in a technology admin/support role
• Experience with Windows Server administration
• Experience with Blackberry UEM or Microsoft Intune Mobile Device management
• Strong analytical skills/problem solving/conceptual thinking
• Must be detail oriented and organized
• Effective communication and collaboration skills
• Proven ability to work independently, multi-task and effectively work in a complex environment
• Proven team player who can work comfortably in a multicultural environment
• Splunk and/or Dynatrace knowledge a plus to analyze logs for troubleshooting

Desired Qualifications:

• Experience with Microsoft Azure and Entra
• Knowledge of PowerShell scripting

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40