Operations Manager

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities.  As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. 

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.

Summary of The Position:

The Operations Manager reports to the General Manager and Property Manager and will be based at a Class A commercial property in Boston. This role is responsible for ensuring the smooth day-to-day operations of the building, with the goal of delivering an exceptional service experience and fostering long-term customer relationships. The successful candidate will be highly organized, detail-oriented, and passionate about providing outstanding customer service.

Key Responsibilities

Hospitality / Leadership:

• Lead the Property Management support and Maintenance teams to provide a best-in-class customer-focused experience throughout the property
• Maintain customer relationships including, hospitality, and traditional operations management
• Understand customer business needs and leverage our platform to solve their real estate challenges
• Review lease proposals and facilitate space tours for prospective customers
• Support ZO in coordinating unique programming and maintaining Amenity Space, with a focus on creating and maintaining a community atmosphere.
• Assist the General Manager and Property Manager to drive overall amenity engagement
• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
• Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations:

• Prepare monthly accruals and reclasses with Property Management
• Prepare monthly automated rent documents, and arrears updates
• Create and maintain customer billables spreadsheet based on lease language
• Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO expenses, etc.
• Respond to customer account statement inquiries as necessary
• Assist the Property Management team with projects and communications
• Assist with developing the annual operating budget and capital plan, and present to internal stakeholders and partners

• Assist with financial reporting for profit and loss variances, quarterly reforecasting, and investor reports

• Assist with oversight management of third-party maintenance contractors to ensure compliance with contractual obligations

• Facilitate pre-built and landlord-built customer spaces

• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects and building operation.
• Assist the Property Management team with projects and communication

About You:

Qualifications:

• 3+ years of experience in a similar role within real estate industry
• Bachelor’s degree required (with a focus on real estate preferred)
• Financial experience including costs, budgets, service contracts and arrears
• Proficient in Microsoft Office or equivalent
• Ability to travel between floors and buildings to effectively communicate with the team and customers

Critical Competencies for Success:

• Experience leading a multi-layered team
• Takes initiative and is a proactive leader always focused on continuous improvement.

• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and project management skills
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
• Eager to be a part of a fast-paced and dynamic work environment

*Onsite presence is required for this position.

The base compensation range for this role is $75,000 to $95,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s Boston team, as we’ve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

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Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected]