Service representative (sales)

 

JOB DESCRIPTION / EVALUATION DOCUMENT

 

I IDENTIFICATION Title : Service Representative Department : Institutional Reports to : District Manager II SUMMARY

You will service a variety of restaurants, hotels, and long-term care facilities through installations and maintenance on ware washing, laundry and dispensing systems to drive a positive guest experience and create cleaner, safer and healthier environments. Plans customer service visits according to work orders assigned. Uses equipment specifications, technical manuals, and other information sources to facilitate repair work. Works under minimum supervision.

III PRINCIPAL ACCOUTABILITIES:

- Install, repair, and perform maintenance on ware washing, laundry and dispensing equipment and systems

- Communicate Ecolab’s total value to the customer and strengthen the relationship - Manage equipment, parts, and inventory to control costs - Provides support by troubleshooting problems and effecting timely solutions. - Interfaces with vendors and outside sales personnel. - Assist the Territory Managers in the sales of equipment by providing necessary technical

information, equipment, specs, performance, cost, etc. - Assist and support Territory Managers in the installation of all equipment necessary to

provide the customer with a full-service program. - Provides service on all equipment used by Ecolab. - Provides Territory Manager and customers with the necessary training to include preventive

maintenance of Ecolabs' equipment. - Assure that Ecolab and its customers have the necessary spare parts, equipment manuals

and operational procedures for each piece of equipment used in all accounts. - Installs electrical wiring, switching devises, controls, etc. - Maintains and evaluate equipment performance.

 

 

 

IV OPERATING ENVIRONMENT:

- Reports directly to the District Manager. External communication with customers. - Under general supervision, where standard practice enables the incumbent to proceed

alone on routine work. - Regular contacts with subordinates and/or other departments. - Self-starter, works without supervision most of the time.

 

VI KNOWLEDGE AND SKILLS

 

Education: High School and/or Vocational Training. Experience: Two years of experience in service, maintenance, electrical, or mechanical field required

Knowledge of methods and techniques used in electrical and mechanical maintenance.

Skills: Able to communicate at all levels, sense of urgency, personable, knowledge of

small hand tools for mechanical service and installation, must be willing to travel. Ability to understand and follow instructions. Works with power driven equipment.

 

VII PHYSICAL AND MENTAL DEMANDS

 

Physical Demands: Requires lifting up to seventy five (75) pounds, carrying, bending, able to push weighs up to 100 pounds, able to work under pressure, Pushing/Pulling occasionally Standing/bending/stooping frequently. Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle) Mental Demands Requires keen vision and mental alertness, long hours awake and work require coordination.