Director, Head of Operations Technology

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Lead the strategy, delivery, resilience and modernisation of the technology estate supporting critical Global Markets Operations and selected Corporate Banking Operations capabilities.

This role combines deep business-domain expertise with broad technology leadership. The successful candidate will serve as the senior technology partner to Operations and business leadership, owning service stability, regulatory delivery, technology risk, platform strategy, organisational leadership and engineering transformation. A key aspect of the role is driving the responsible adoption of AI-enabled software engineering to enhance delivery effectiveness, quality and operational resilience.

About MUFG

Discover your opportunity with MUFG, one of the world's leading financial institutions. Our purpose is to contribute to society through trusted financial services, long-term relationships and sustainable growth.

At MUFG, we combine global scale with a commitment to innovation, collaboration and inclusion. We invest in our people, technology and platforms to create meaningful impact for clients, communities and colleagues.

The Opportunity

This is a high-profile leadership role responsible for technology supporting core Global Markets Operations capabilities across EMEA and selected Corporate Banking Operations functions.

Success requires a leader who can operate credibly at both executive and technical levels. You will influence business strategy, shape investment decisions, oversee a complex technology estate and lead transformation across a globally distributed organisation.

You will partner closely with senior stakeholders across Operations, Front Office, Technology, Risk, Compliance and executive management while leading an organisation of approximately 40-50 professionals across London, India and New York.

Scope of Role

• End-to-end technology ownership for critical Global Markets post-trade and back-office services.
• Strategic technology partner to senior Operations and business leadership.
• Leadership of a multi-disciplinary organisation spanning production support, engineering and change delivery across London, India and New York.
• Accountability for a mixed estate of strategic vendor platforms and internally developed applications.
• Ownership of service resilience, operational risk, regulatory delivery and technology modernisation.
• Delivery of business, regulatory and lifecycle change across a complex and interconnected technology landscape.
• Leadership of AI-enabled engineering transformation and productivity initiatives.
• Ownership of technology budgets, investment priorities, vendor relationships and resource strategy.

Key Responsibilities

Executive Business Partnership

• Act as the trusted technology advisor to senior Global Markets Operations and Corporate Banking stakeholders.
• Provide technology leadership across core post-trade and operational capabilities including securities settlement, collateral management, liquidity and cash management, reconciliations, transaction reporting, confirmation matching and asset servicing.
• Translate business strategy, regulatory obligations and operational priorities into clear technology investment and execution plans.
• Build strong relationships across business, operations and technology functions, influencing outcomes at senior executive level.
• Represent Back Office Technology across governance, investment, risk and transformation forums.
• Provide concise executive reporting on service health, delivery performance, technology risk and investment priorities.

Strategy, Architecture and Roadmaps

• Define and execute a multi-year technology strategy across the Global Markets Operations technology estate and supporting Corporate Banking Operations platforms.
• Drive simplification, resilience, modernisation and technical debt reduction across a diverse estate of vendor and internally developed platforms.
• Shape technology roadmaps supporting regulatory compliance, operational efficiency, business growth and cost optimisation.
• Partner with Architecture, Infrastructure, Cyber Security and Data teams to ensure alignment with enterprise technology strategy.
• Promote platform rationalisation, automation and simplification while reducing operational complexity and risk.

Platform and Service Ownership

• Accountable for service availability, resilience, performance and operational supportability across the technology estate.
• Establish strong service ownership, monitoring, support models and operational controls.
• Lead major incident response, root-cause analysis and sustainable remediation.
• Drive continuous improvement through automation, observability and elimination of manual operational processes.
• Ensure robust disaster recovery and business continuity capabilities across critical services.

Delivery and Change Leadership

• Lead delivery of regulatory, strategic, risk and business initiatives across the portfolio.
• Ensure clear governance, prioritisation and execution across programmes and projects.
• Drive process improvement, automation and straight-through processing.
• Manage dependencies across vendors, business functions, market infrastructure providers and global programmes.
• Make clear, risk-based prioritisation decisions where demand exceeds capacity.

Regulatory Reporting, Data and Controls

• Ensure robust technology support for regulatory reporting and operational control frameworks.
• Maintain strong governance around data quality, lineage, reconciliation and control evidence.
• Deliver regulatory remediation and preventative control improvements where required.
• Partner with Risk, Compliance and Operations teams to deliver compliant and sustainable technology outcomes.

Risk, Resilience and Governance

• Own technology risk management across the estate.
• Drive remediation of audit findings, control weaknesses, vulnerabilities and technology obsolescence risks.
• Maintain effective governance across applications, data, access controls and operational processes.
• Strengthen resilience through effective continuity planning, recovery testing and operational readiness.

Commercial, Financial and Vendor Management

• Manage budgets, investment planning, resource allocation and portfolio financial performance.
• Lead strategic vendor relationships, commercial negotiations and service management activities.
• Drive value through platform simplification, consolidation and automation initiatives.
• Ensure clear alignment between technology spend, risk reduction and business outcomes.

People and Organisational Leadership

• Lead and develop a high-performing technology organisation supporting critical Global Markets and Corporate Banking Operations capabilities.
• Build a culture of accountability, engineering excellence, continuous improvement and operational ownership.
• Develop leadership capability, succession strength and deep domain expertise across the organisation.
• Create an effective operating model spanning production support, engineering, change delivery and business engagement.
• Lead geographically distributed teams across London, India and New York, ensuring strong collaboration and consistent execution.
• Align organisational capability with strategic priorities, technology roadmaps and investment plans.

AI-Assisted Engineering and Agentic Delivery Transformation

A key mandate of the role is to accelerate adoption of AI-enabled software engineering across the Back Office Technology organisation.

Responsibilities include:

• Defining the operating model for AI-assisted engineering.
• Establishing governance, controls and accountability for AI-enabled delivery.
• Driving adoption across analysis, design, development, testing and documentation.
• Creating reusable patterns, standards and approaches for agentic delivery.
• Ensuring appropriate human oversight and risk management at critical decision points.
• Delivering measurable improvements in productivity, quality and time-to-market.
• Building organisational capability through training, coaching and communities of practice.

Key Outcomes and Measures of Success

• Stable, resilient and highly available production services.
• Successful delivery of regulatory, mandatory and strategic programmes.
• Reduced technical debt, operational risk and manual processing.
• Improved operational efficiency, controls and reporting quality.
• Strong vendor performance and technology value realisation.
• Measurable productivity and quality gains through AI-enabled engineering.
• A highly engaged, capable and high-performing technology organisation.

Skills, Experience and Leadership Profile

What You Bring

• Extensive senior technology leadership experience within a major global financial institution.
• Deep expertise across Global Markets Operations and post-trade technology.
• Strong understanding of securities settlement, collateral management, cash and liquidity management, reconciliations, transaction reporting, confirmation matching and asset servicing.
• Proven ability to operate as a strategic partner to senior business, operations and technology executives.
• Strong understanding of the operational, regulatory and risk frameworks underpinning Global Markets infrastructure and post-trade processing.
• Demonstrated experience leading complex technology estates comprising vendor platforms, engineered solutions, data services and enterprise integrations.
• Track record of delivering major regulatory, transformation, risk reduction and operational efficiency programmes.
• Strong engineering leadership experience spanning architecture, software delivery, service management and platform modernisation.
• Experience leading globally distributed organisations and developing high-performing leadership teams.
• Commercial acumen, including budget responsibility, investment management and strategic vendor oversight.
• Strong understanding of AI-enabled engineering practices and their application within regulated environments.
• Exceptional stakeholder management, communication and influencing skills, with credibility at Executive Committee and Board-adjacent levels.

How You Work

• Strategic and forward-looking, while remaining close enough to delivery and operational detail to make sound decisions.
• Outcome-focused, pragmatic and commercially aware.
• Calm and decisive under pressure.
• Credible with both business and technical audiences.
• Collaborative, influential and comfortable providing constructive challenge.
• Passionate about developing talent and building high-performing teams.
• Committed to balancing innovation, control and operational excellence.

Domain and Technology Knowledge

• Deep understanding of Global Markets operations, post-trade processing and operational risk management across securities, derivatives, repo, securities lending and collateralised products.
• Strong knowledge of settlement, collateral, liquidity management, reconciliations, transaction reporting, confirmation matching and asset servicing processes.
• Experience leading technology organisations supporting critical operational and regulatory processes within investment banking or capital markets environments.
• Familiarity with industry platforms including SmartStream, Broadridge, IntelliMatch, Gloss, TLM and related post-trade technologies is highly advantageous.
• Strong understanding of modern software engineering, DevSecOps, data architecture, integration patterns and operational resilience.
• Experience applying AI-assisted development, automation and agentic engineering approaches within enterprise delivery environments.

Key Stakeholders

• Global Markets Operations leadership and operational teams.
• Corporate Banking Operations leadership.
• Front Office and business stakeholders.
• Regional and global Technology leadership teams.
• Risk, Compliance, Legal, Audit and Regulatory stakeholders.
• Architecture, Data, Infrastructure and Cyber Security teams.
• Strategic vendors and market infrastructure providers.

Why Join MUFG

• Lead technology at the centre of critical Global Markets operations.
• Own the strategy and transformation of a business-critical post-trade technology estate.
• Partner directly with senior business and technology executives across EMEA and globally.
• Influence regulatory, operational and technology outcomes at scale.
• Drive adoption of next-generation AI-enabled engineering capabilities.
• Lead a high-calibre international technology organisation.
• Deliver meaningful impact across resilience, control, client service and operational excellence.

Executive Hiring Positioning

This role is designed for a senior technology leader who combines deep Global Markets and post-trade domain expertise with proven large-scale engineering leadership, strong commercial acumen and exceptional stakeholder management capability. The successful candidate will be expected to influence strategic business outcomes, shape technology investment decisions, lead organisational transformation and drive engineering excellence across a globally distributed technology function.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.