Senior Account Manager

About Champion Risk & Insurance Services

Champion Risk & Insurance Services is a privately held, full-service insurance brokerage providing commercial, personal, employee benefits, and risk management solutions.

We believe exceptional client service starts with understanding the businesses and people we serve. Our team takes the time to understand each client's industry, operations, goals, and exposures so we can provide thoughtful guidance and help protect what they have worked to build.

Champion is committed to creating a professional, collaborative workplace where experienced insurance professionals can contribute their expertise, continue developing their skills, and build meaningful careers.

Position Summary

The Senior Commercial Lines Account Manager is a key member of the Commercial Lines team, responsible for managing and servicing a significant book of business while supporting Producers in client retention, renewal strategy, new business, and account development.

This position requires strong commercial insurance expertise, sound judgment, excellent organization, and the ability to independently manage complex client needs. The Senior Account Manager serves as a trusted resource for clients, Producers, carrier partners, and internal team members while ensuring work is completed accurately, promptly, and in accordance with Champion procedures.

Essential Responsibilities

Account Management & Client Service

• Manage a large and complex commercial lines book of business, typically representing $1 million or more in commission income.
• Serve as a primary resource for clients, providing timely, accurate, and professional responses to questions, coverage needs, and account changes.
• Develop strong, long-term relationships with clients and insurance carrier partners.
• Prepare coverage summaries, schedules, proposals, and other client-facing materials.
• Review policies, endorsements, certificates, evidence of property, and related documents for accuracy and compliance with client requirements.
• Review final audits and assist clients with audit questions or disputes.
• Review client accounting history, respond to billing and accounting inquiries, help resolve discrepancies, and assist with receivable follow-up as needed.
• Manage bond-related account needs when applicable.

Marketing, Renewals & Coverage Analysis

• Lead the marketing of new and renewal business, including:
  • Preparing complete and accurate submissions.
  • Submitting applications and supporting documentation to carriers.
  • Communicating and negotiating with underwriters.
  • Evaluating coverage, terms, conditions, pricing, and carrier options.
  • Identifying potential coverage gaps or areas requiring additional analysis.
• Develop and execute renewal strategies in coordination with the Producer.
• Summarize marketing results and prepare clear, professional proposals and presentations for clients.
• Bind new and renewal policies in accordance with company procedures and established checklists.
• Maintain accurate and complete documentation throughout the marketing, renewal, and binding process.

Producer & Business Development Support

• Partner with Producers to support client retention and account development.
• Assist with new business opportunities, including gathering exposure information, preparing submissions, and coordinating carrier marketing.
• Identify appropriate cross-selling opportunities within existing client relationships.
• Provide coverage and market insight to support client and prospect discussions.

Systems & Workflow Management

• Maintain accurate and timely client and policy information in Applied Epic.
• Effectively use Indio and other insurance technology, rating platforms, carrier systems, and third-party tools required for the role.
• Follow established Champion workflows, procedures, documentation standards, and quality-control practices.
• Manage deadlines and competing priorities across a substantial book of business while maintaining accuracy and responsiveness.

Team Contribution & Leadership

• Serve as an experienced resource to fellow Commercial Lines team members.
• Assist with onboarding and training new employees when requested.
• Provide guidance and delegate appropriate work to assigned support staff while maintaining accountability for client outcomes.
• Provide backup support for other team members when business needs require it.
• Participate in meetings, training, and professional development activities as requested.
• Identify opportunities to improve workflows, client service, efficiency, or the overall employee experience.
• Contribute positively to a collaborative, professional team environment.
• Perform other duties as assigned based on business and client needs.

Qualifications

Required

• 8+ years of commercial lines insurance experience, including high-performing Account Manager experience.
• Demonstrated experience independently managing a substantial commercial book of business, generally $600,000–$800,000 or more.
• Current Property & Casualty insurance license.
• Ability to maintain all required Continuing Education requirements for license renewal.
• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• Strong working knowledge of commercial insurance coverages, policy forms, carrier markets, underwriting requirements, and account servicing practices.
• Proficiency with Applied Epic or comparable agency management systems.
• Strong proficiency with Microsoft Office applications and related business technology.

Preferred Skills & Experience

• Experience managing complex or middle-market commercial accounts.
• Strong carrier relationships and demonstrated ability to negotiate coverage, pricing, and terms.
• Experience using Indio, comparative rating systems, carrier portals, and other commercial insurance technology.
• Familiarity with A.I. tools strongly preferred.
• Experience mentoring, training, or providing workflow direction to junior account management or support professionals.

Core Competencies

Client Focus

Provides responsive, thoughtful service while developing credibility and strong relationships with clients, carrier partners, and internal stakeholders.

Communication

Communicates clearly and professionally in writing and conversation. Presents complex insurance information in a way clients and colleagues can understand.

Technical Expertise

Demonstrates strong commercial insurance knowledge and applies that expertise when evaluating coverage, resolving issues, and advising clients and Producers.

Judgment & Problem Solving

Evaluates information, identifies potential issues, and takes appropriate action using sound professional judgment. Remains thoughtful and solutions-oriented when handling complex or sensitive situations.

Organization & Accountability

Effectively manages a high volume of work, competing deadlines, and client priorities while maintaining accuracy and following through on commitments.

Adaptability

Adjusts communication and working style appropriately based on the needs of clients, colleagues, Producers, and carrier partners while maintaining professional standards.

Collaboration

Works effectively across the organization, supports colleagues when appropriate, shares expertise, and contributes to a positive and productive team environment.

Professionalism & Ethics

Demonstrates integrity, sound judgment, discretion, and professionalism in interactions with clients, carriers, colleagues, and business partners.

Work Environment

This position is based at Champion Risk & Insurance Services' San Diego office and requires employees to work their established schedule at their assigned reporting location.

The role regularly requires the use of computers, phones, office technology, insurance systems, and other standard business equipment. Employees are expected to maintain a professional appearance consistent with Champion's workplace guidelines.

Champion values collaboration, communication, responsiveness, and a professional environment that allows employees to work effectively as a team.

Physical Requirements

The physical requirements described below represent those typically associated with performing the essential functions of this position:

• Ability to remain in a stationary position for extended periods while performing computer-based work.
• Regular use of computers, phones, and other standard office equipment.
• Occasional lifting or moving of items weighing approximately 5–25 pounds.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

General Statement

This job description is intended to describe the general nature and level of work performed in this position. It is not intended to contain a comprehensive list of every responsibility, duty, qualification, or activity required.

Champion Risk & Insurance Services reserves the right to modify, assign, or reassign duties and responsibilities as necessary to meet operational and client needs.

At-Will Employment

Employment with Champion Risk & Insurance Services is at will. Either the employee or Champion Risk & Insurance Services may terminate the employment relationship at any time, with or without cause or prior notice, subject to applicable law.