- Location
- Pittsburgh, PA
- Department
- Customer Service
- Education
- High School
- Source
- Paylocity
Description
Description
General Summary
This position is responsible for processing customer sales orders and online orders from a variety of sources, delivering information and resolving issues in an accurate and timely manner, while supporting good relationships with both internal and external customers.
Requirements
Primary Responsibilities·
- Utilize the ERP system proficiently for order entry, inventory review, shipment processing, and invoicing.
- Develop an in-depth understanding of the products offered, particularly in the context of online sales.
- Serve as an in-house liaison with the Amazon system for managing orders, pricing, confirmations, and case resolution.
- Interact with various web order interfaces to retrieve and process online orders efficiently.
- Adhere to established procedures for logging information related to online transactions.
- Provide comprehensive phone support to customers with an emphasis on online order assistance.
- Escalate issues promptly when required, ensuring efficient resolution.
- Collaborate with Production and Logistics teams to address online order fulfillment challenges.
- Perform other duties as assigned, including those related to online customer support and order processing.
- Provide support for shipping area which may include packing orders, building kits and the preparation of parts for shipping and use in kits.
Education and Experience required:·
- High School Diploma required.
- Three years of customer service experience with a focus on online platforms.
Key competencies:
- Effective communication skills, both verbal and written, with a focus on online communication channels.
- Strong attention to detail and a high level of accuracy, especially in online order processing.
- Superior phone etiquette with the ability to deal effectively with internal and external customers, peers, and management in an online context.
- Excellent data entry skills for quick and accurate input of online transaction information.
- Intermediate Microsoft Office skills, with a particular emphasis on tools relevant to online order processing.
- Experience with Electronic Data Interchange (EDI) is preferred in the context of online transaction
Skills
Customer ServiceERP