Project Management Director

Ensure that the optimal solutions are suggested and elaborated regarding the needs and expectations of the customer and prospects. Ensure optimal communication/coordination between the customers and CSM departments by searching for continuous alignment between the different CSM teams of the organization.

·        Define and implement the tools, methods and processes necessary to manage all projects or studies from CSM efficiently

·        Build and maintain strong partnerships across the organization, promoting alignment and effective collaboration between the PM teams and other business functions.

·        Act as the face of the organization to customers, serving as the primary contact for key accounts, championing the voice of the customer, and building long-term client relationships

·        Assure an equable repartition of the projects, studies and customers between the different Project Managers. Work with TLs to identify talent, develop it and maintain a robust retention/succession/training plan in line with CSM long term objectives.

·        Guarantee that the projects and studies covered by the Project Managers are conducted in accordance with the procedural standards validated by CSM

·        Validate the proposed solutions by the Project Managers and/or business development team, and verify their efficiency for both CSM and the customer

·        Assure regular reporting towards the manager, towards his team and interface adequately with the Director of Operations and the Commercial department

·        Define and implement the tools, methods and processes necessary to manage all projects or studies from CSM efficiently. Start and manage projects within the organization to assure continuous improvement on timelines, cost, quality

·        Develop a fair operational understanding of the tasks/activities that the PM team is performing on a recurrent basis.

·        Implement and follow a method to assess the workload of the different Project Managers by means of time track analysis. Put in place an strategy to assure proper capacity management within the team, assuring profitability of the PM structure as per CSM FY objectives.

·        Validate the proposed solutions by the Project Managers and verify their efficiency for both CSM and the customer.

·        Work together with the proposal and contract management team to ensure that the solution and the price proposed for WO and CO are competitive and target the customer pains

·        Assure regular reporting towards the VP, towards his team. Attend weekly operations meetings between VP of Client Services and Director of Operations.