Lobby Ambassador

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Lobby Ambassador - Job Description

Position Overview

The Lobby Ambassador serves as the primary point of contact for all visitors, tenants, and guests entering the building. This role is responsible for creating exceptional first impressions, ensuring seamless visitor experiences, and maintaining security protocols while delivering outstanding customer service in a professional corporate environment.

Key Responsibilities

Visitor and Guest Services 

Greet all visitors with professionalism and warmth, creating a welcoming atmosphere. Verify visitor credentials, issue badges, and maintain accurate visitor logs in compliance with security protocols. Notify Business Units contacts of guest arrivals promptly and courteously. Manage visitor check-in and check-out procedures efficiently while ensuring all security requirements are met.

 

Reception and Administrative Support 

Answer incoming calls professionally and direct inquiries to appropriate parties. Provide accurate information about building amenities, tenant locations, and local area services. Coordinate meeting room reservations and conference services as needed. Receive, log, and distribute packages and deliveries to tenants. Assist with mail distribution and courier services.

Security and Access Control 

Monitor building access points and ensure only authorized individuals enter the premises. Enforce building security policies consistently and professionally. Report security concerns, suspicious activity, or safety hazards immediately to management and security teams. Maintain awareness of emergency procedures and assist during evacuations or critical incidents. Issue temporary access cards and track their return.

Workspace and Environment Management 

Maintain the lobby's professional appearance throughout the day. Ensure reception area remains clean, organized, and presentable. Refresh reading materials, brochures, and informational displays regularly. Monitor and report maintenance needs including lighting, temperature control, and equipment malfunctions.

Required Qualifications

Education and Experience 

Bachelor degree in any steam or equivalent associate degree or relevant coursework preferred. Minimum 1-2 years of experience in customer service, hospitality, reception, or front desk roles. Experience in corporate office environments or commercial real estate settings is advantageous.

 

Skills and Competencies 

Exceptional interpersonal and communication skills with the ability to interact professionally with diverse individuals at all organizational levels. Strong customer service orientation with a genuine desire to help others. Professional appearance and demeanor that reflects positively on the building. Basic computer proficiency including Microsoft Office Suite and visitor management systems. Ability to learn building-specific technology platforms quickly.

Personal Attributes 

Reliable and punctual with strong work ethic. Friendly, approachable demeanor with positive attitude. Discretion and confidentiality when handling sensitive information. Cultural awareness and ability to work effectively with diverse populations. Flexibility to adapt to changing priorities and situations. Team player who collaborates well with building staff and management.

Physical Requirements

Ability to stand for extended periods during shifts. Monitor lobby activities and communicate effectively. Mobility to move throughout the lobby area and assist visitors as needed.

Work Schedule

Full-time position with standard business hours, typically Monday through Friday. Flexibility for occasional extended hours during building events or special circumstances. Shift work may be required depending on building operations.

Reporting Structure

Reports directly to the Facilities Manager. Collaborates closely with corporate security teams.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.