Education Services Coordinator

## Description

The North America Education Services Brand Coordinator is responsible for the sourcing and logistics of Education Seminars for all brands in the assigned region.

Seminar Planning In-Person & Virtual

• Data analytics of staffing and historical seminars for mapping and planning.
• Maps locations and attendees for seminars based on geographical location. Analyze seminar maps to align stores to the best location to optimize schedule and cost.
• Plan & Coordinate seminar events using the Seminar Registration system.
• Design seminar invitations that showcase each brand identity.
• Create lists of attendees for basic seminars/support with lists for Honors events.
• Maintain seminar schedules—communicating blackout dates, working with BL+ to obtain seminar dates, and coordinating with Meeting Planners to secure and input meeting location details.
• Ensure timely brand approvals.
• Submits retailer requests and tracks to completion.
• Creates preliminary seminar list—determining requirements and applying correct filters.
• Support the Retailer Approval process by preparing seminar lists in retailer-preferred format and adjusting the RSVP’s management platform to meet the Retailer Requirements.
• Manages collaboration process with Field to ensure preliminary seminar lists are updated and finalized on time.

Seminar Management In-Person & Virtual

• Ensure invitations and follow-up reminders are sent by deadlines.
• Monitor RSVPs and take appropriate action to secure all RSVPs on time. Identify seminars at risk for attendance or budget.
• Assist and Collaborate with Field Executive Training Managers on the department-wide Virtual Seminars serving as Producer.
• Coordinate a meeting with the facilitator to prepare for department-wide virtual training production support.
• Identify overnight and travel requests, secure approvals, create rooming lists, and communicate all travel and accommodation details to hotel and attendees
• Send surveys to seminar attendees and facilitators on the Friday immediately after the training.
• Seminar Summary Elaboration for department-wide virtual training (Producer sends facilitator attendance list, video recording, chat room questions).

AVEDA SUPPORT

• Meets with Aveda Educators to support monthly virtual paid classes.
• Supports live class by partially hosting the class, keeps track of the chat channel, manages participants, and provides first-level technical support during the virtual classes.

## Qualifications

• Detail-oriented, strong sense of urgency and responsiveness
• Proficiency in Excel and all Microsoft Office tools
• Intermediate knowledge of reporting and analytical skills (Dashboards)
• Self-motivated, highly driven, resourceful and “own it” culture
• Excellent organizational skills and attention to detail
• Strong analytical, decision making and problem-solving skills
• Continuous improvement and service-oriented mindset
• Stakeholder Management and excellent communication skills