Student Services Support Specialist

Compensation Range:

$18.58 - $28.31

Position Summary:

Hiring compensation range: $18.58 to $20.43 hourly, depending on qualifications.

 

Job Summary: Provides specialized clerical support to assigned department(s) to enable effective office operations.

 

Job Duties:

• Manage all aspects of financial aid appeals.
• Operate the rotary microfilm camera.
• Research and resolve complex student problems.
• Process requests for out-going transcripts.
• Assist in filing and coding first time applications and high school transcripts.
• Data entry, calculate and compute corrections to records and reports, maintain and handle confidential student records.
• Distribute, collect, check, and enter grade rolls.
• Assist with registration.
• Perform calculations to determine eligibility for financial aid.
• Process incoming mail, answer telephone inquiries, and redirect calls when necessary.
• Place orders for textbooks.
• Performs other similar and related duties as assigned.

 

Minimum Qualifications: High School Diploma and one year of prior related work experience.

 

Preferred Qualifications:

• Experience & Knowledge: Background in providing exceptional customer service in a high-volume office, processing forms accurately, updating student information systems, and understanding VA benefits for student veterans.
• Communication & Interpersonal Skills: Excellent written and verbal communication skills, with a proven ability to be sensitive and responsive to the needs of students, faculty, staff, and the community.
• Problem-Solving & Independence: Strong organizational, interpersonal, and problem-solving abilities; capable of working both independently and collaboratively with the Admissions and Records Supervisor to resolve issues as they arise.
• Work Style & Environment: Highly detail-oriented and accurate; able to work well under pressure with a high tolerance for interruptions.
• Schedule & Physical Requirements: Regular and reliable attendance is required, along with the ability to sit for long periods and work some evening hours or occasional weekends.
  

Closing Date: November 21, 2026. Applications must be submitted by November 20, 2026 at 11:59pm.

Hillsborough College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. 

All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status. 

Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim.  Note:  Please upload your DD214 as an attachment as part of your application at the time of submission.  

The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.  

Hillsborough College participates in the US E-Verify program.

Apply Today to join our team