Guest Experience Associate

Description

As one of the nation’s premier private athletic clubs and a Seattle institution, The Washington Athletic Club (WAC) is not simply a place to work, but a place to belong. The WAC features extensive amenities, such as fitness centers, a stunning pool, three restaurants, a hotel, a spa, banquet halls, and more. Built in 1930, our beautifully maintained 21-story building in downtown Seattle has landmark status.

The WAC is seeking individuals who are dedicated to being the best and are willing to embrace the Club’s five core values: Leadership, Excellence, Integrity, Service and Sensitivity.

OVERVIEW

The Guest Experience Associate handles all front desk operations at the Inn at the WAC, representing the organization to Members and Guests. They are responsible for providing front desk services, managing accommodations, troubleshooting computer systems, coordinating with other departments, handling emergencies, processing bills, and performing cashier duties. The role supports the WAC's mission by ensuring smooth check-ins and check-outs, addressing complaints, and offering current information and referrals.

POSITION RESPONSIBILITIES 

· Greet Members and Guests, assist with registrations, bell services, directions, and address their needs

· Respond to requests for information about the Seattle area, providing directions and making reservations as needed

· Handle front desk billing, payments, cashier duties, and accounting tasks, including audits and reports

· Maintain up-to-date front desk and customer service skills, stay informed about community events, industry practices, and trends, and adhere to WAC policies

· Work with Inn at the WAC team members to market, promote, and enhance programs and services

· Other duties as assigned.

POSITIONS QUALIFICATIONS

· A minimum of one (1) year of experience in a hotel or hospitality setting

· High school diploma or equivalent

· Strong communication skills and a customer service mindset

SCHEDULE

Friday - Tuesday, 3 pm - 11 pm 

BENEFIT INFORMATION

· Benefit package for full-time team members: medical, dental, vision, life insurance, short-term disability insurance

· Paid Time Off (PTO) – accrues at a rate of .0519 hours per hours worked to a maximum of 108 hours per year 

· 9 paid holidays per year

· 401(K) with employer match

· Employee Assistance Program

· ORCA Passport Program

· Pet insurance available

· Free daily meal (soup/salad bar)

· Discount on spa services and products