- Location
- EGY_SITE_Cairo_Fifth_Settlement, Egypt
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence.
Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people around the Globe, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s it in for YOU?
- Paid Training
- Medical Insurance
- Life Insurance
- Transportation
- Paid Time Off (vacation)
- Opportunities for career growth
Responsibilities:
- Serve as the primary point of contact for customers via phone
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Requirements:
- Fluent English (Minimum B2 level – Upper Intermediate)
- Strong communication and problem-solving skills
- Ability to work in a rotational shift environment
- Positive attitude and a customer-first mindset