Business Manager

Description

Innovative Outsourcing is proud to partner with McDaniel Supply to recruit a dedicated and experienced Business Manager. Since 1972, McDaniel Supply has built a strong reputation as a family-owned and values-driven organization serving the region. 

McDaniel Supply Company is looking for a hands-on leader to run its office team and bring structure, accountability, and process improvement to day-to-day operations — including customer service, accounting support, and chargeback/ACH functions. This is a leadership and operations role first: the right person will own how the office works and who's accountable for what. Accounting or financial-operations experience (AR/AP, reconciliation) is valuable and will be used daily, but a deep accounting background is not required.

Duties and Responsibilities

Team Leadership & Office Operations

• Lead and develop a team of approximately 11–12 across customer service, accounting support, and chargeback/ACH functions.
• Learn each team member's role well enough to redistribute work, cross-train the team, and ensure no critical process depends on one person.
• Build a culture where issues surface early and get resolved, not buried.
• Set clear expectations, coach performance, and hold the team accountable.

Process Improvement

• Identify where current workflows break down and implement fixes, standard procedures, and documentation.
• Improve financial processes and controls, not just following existing ones
• Partner with ownership and IT support on systems or process issues affecting daily operations.

Financial Oversight (AP/AR, Reconciliation & Reporting)

• Oversee accounts receivable and accounts payable for accuracy, timeliness, and strong controls.
• Oversee deposit reconciliation and ACH activity; investigate discrepancies and strengthen preventive controls.
• Oversee customer and facility invoicing; address root causes of recurring errors.
• Track and report KPIs (aging, collections, processing time, error rates) to ownership on a regular cadence.
• Support review and response to chargebacks and payment disputes.

Compensation & Benefits

• Competitive salary, $85,000–$100,000 depending on experience and scope 
• Excellent benefits package.

Culture

McDaniel Supply has been a family-owned, faith-based organization since 1972 and has been certified a Best Christian Workplace for three consecutive years. Candidates are encouraged to view the culture video on the company's careers page.

Requirements

Qualifications

• Proven office/operations management experience, including direct team leadership, ideally in a high-volume or multi-function office environment.
• Comfortable with — and ideally experienced in — accounts receivable/payable, reconciliation, or similar financial administration. Deep accounting expertise is a plus, not a requirement.
• Track record of building process and documentation where none existed, and of improving how a team operates.
• Comfortable defining and reporting KPIs and translating findings into action for ownership.
• Strong working knowledge of Microsoft Excel and Word; comfortable learning new or custom software systems.
• Bachelor's degree preferred (Business, Management, Accounting, or related field) or equivalent experience.
• Detail-oriented with sound judgment and high integrity — this role touches sensitive financial and personnel matters.