Executive Housekeeper - Hotel Legends

Description

We are seeking an experienced, highly organized, and hands-on Executive Housekeeper to oversee all aspects of the housekeeping department and ensure the highest standards of cleanliness, presentation, and guest satisfaction throughout our property.

The Executive Housekeeper is responsible for leading and developing the housekeeping team, managing daily departmental operations, maintaining quality standards, and ensuring guest rooms and public areas consistently meet or exceed property expectations.

The ideal candidate is a strong leader with exceptional attention to detail, excellent organizational skills, and a passion for hospitality. This individual must be capable of balancing administrative responsibilities with active involvement in daily operations while fostering a positive, productive, and accountable team environment.

Essential Duties and Responsibilities

Housekeeping Operations & Quality Control

Direct and oversee daily housekeeping operations, including guest rooms, public areas, hallways, elevators, restrooms, and other designated property spaces.

Ensure all guest rooms and public areas meet established cleanliness, sanitation, safety, and presentation standards.

Conduct regular inspections of guest rooms, vacant rooms, occupied rooms, and public areas to ensure consistency and quality.

Establish and maintain housekeeping procedures, cleaning schedules, inspection checklists, and departmental standards.

Coordinate daily room assignments and prioritize cleaning activities based on occupancy, arrivals, departures, and operational needs.

Monitor room readiness and work closely with the Front Desk to ensure timely availability of clean, inspected guest rooms.

Respond promptly to housekeeping-related guest complaints, service requests, and special accommodations.

Oversee deep cleaning, preventive maintenance cleaning, and seasonal cleaning projects.

Identify areas for operational improvement and implement solutions to enhance efficiency and service quality.

Ensure housekeeping equipment, storage areas, linen rooms, and supply closets are clean, organized, and properly maintained.

Leadership & Team Management

Recruit, interview, hire, train, supervise, and develop housekeeping personnel in coordination with Human Resources.

Provide direct leadership to housekeeping supervisors, inspectors, room attendants, housepersons, and public area attendants.

Establish clear performance expectations and hold team members accountable for productivity, attendance, quality, and professional conduct.

Develop employee work schedules based on occupancy forecasts, staffing requirements, and departmental labor budgets.

Conduct daily team meetings to communicate occupancy levels, room priorities, special requests, and operational updates.

Provide ongoing coaching, constructive feedback, and performance evaluations.

Address employee concerns, workplace conflicts, and performance issues professionally and promptly.

Administer corrective action in accordance with company policies and in coordination with Human Resources.

Promote teamwork, employee engagement, professional development, and a positive work environment.

Lead by example and assist with operational duties when necessary to support the team and maintain service standards.

Budgeting, Inventory & Cost Control

Manage departmental labor expenses, operating supplies, and housekeeping costs within established budget guidelines.

Monitor labor productivity, overtime, and staffing levels to ensure efficient operations.

Maintain appropriate inventory levels of linens, towels, guest amenities, cleaning chemicals, and housekeeping supplies.

Oversee ordering, receiving, storage, and distribution of departmental supplies.

Implement inventory controls to minimize waste, loss, damage, and unnecessary expenses.

Conduct regular linen and supply inventories and maintain accurate records.

Monitor equipment conditions and coordinate necessary repairs or replacements.

Evaluate departmental purchasing needs and recommend cost-effective improvements without compromising quality.

Prepare and review departmental reports, including labor productivity, inventory usage, room inspection results, and operating expenses.

Guest Experience & Interdepartmental Communication

Maintain a strong commitment to exceptional guest service and property presentation.

Collaborate closely with Front Office, Maintenance, Human Resources, and other departments to ensure seamless daily operations.

Communicate room status updates, maintenance concerns, and special guest requests accurately and promptly.

Ensure VIP accommodations, special requests, and priority arrivals receive appropriate attention.

Investigate and resolve housekeeping-related guest concerns with professionalism and urgency.

Coordinate with Maintenance to ensure rooms requiring repairs are properly reported, tracked, and returned to service.

Maintain effective communication with property leadership regarding departmental performance, staffing concerns, and operational challenges.

Promote a guest-focused culture in which every team member understands the importance of cleanliness, attention to detail, and hospitality.

Safety, Compliance & Property Standards

Ensure compliance with company policies, sanitation standards, workplace safety procedures, and applicable regulations.

Train employees on the proper handling, labeling, storage, and use of cleaning chemicals and equipment.

Ensure compliance with OSHA requirements and established safety practices.

Conduct regular safety inspections and promptly address hazards or unsafe conditions.

Oversee proper handling of lost and found items in accordance with company procedures.

Ensure housekeeping employees follow property security, guest privacy, and confidentiality procedures.

Maintain accurate departmental records, inspection documentation, and required safety training records.

Ensure appropriate procedures are followed for handling bodily fluids, hazardous materials, and other potentially unsafe conditions.

Requirements

Qualifications & Experience

Minimum of 3–5 years of progressive housekeeping experience in a hotel, resort, or comparable hospitality environment preferred.

Minimum of 2 years of housekeeping supervisory or management experience preferred.

Previous experience overseeing a large housekeeping team or high-volume hotel operation strongly preferred.

Thorough knowledge of housekeeping operations, cleaning procedures, sanitation practices, and quality assurance standards.

Strong leadership, coaching, conflict resolution, and employee development skills.

Experience with labor scheduling, inventory management, budgeting, and cost control.

Excellent organizational skills with the ability to manage competing priorities in a fast-paced environment.

Strong verbal and written communication skills.

Proficiency with hotel property management systems, housekeeping management software, and basic computer applications preferred.

Ability to analyze operational challenges, make sound decisions, and implement effective solutions.

Strong attention to detail and commitment to maintaining upscale hospitality standards.

Ability to work a flexible schedule, including weekends, holidays, and extended hours as business needs require.

Physical Requirements

Ability to stand and walk for extended periods while conducting property inspections and supervising daily operations.

Frequent bending, reaching, stooping, and occasional kneeling.

Ability to lift, carry, push, or pull up to 25–50 pounds, with or without reasonable accommodation.

Ability to navigate guest rooms, hallways, stairwells, and other areas throughout the property.

Ability to perform hands-on housekeeping duties when operationally necessary.

Ability to work in a physically active, fast-paced hospitality environment.

Key Performance Expectations

Consistently achieve established guest room and public area cleanliness standards.

Maintain high guest satisfaction scores and minimize housekeeping-related complaints.

Ensure timely room readiness and efficient room turnover.

Maintain departmental labor and supply expenses within budget.

Develop a reliable, well-trained, and productive housekeeping team.

Reduce unnecessary employee turnover through effective leadership, coaching, and communication.

Maintain accurate inventory controls and minimize linen and supply losses.

Demonstrate accountability, professionalism, initiative, and a commitment to operational excellence.