- Location
- Gurugram, DDC5E, India
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Engineering
- Experience
- 5+ years
- Source
- Workday
Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a proactive approach to identifying problems within multiple system components and delivering timely resolutions. The position demands continuous engagement with complex environments to ensure smooth operation and minimal disruption to business activities, fostering a dynamic and responsive support atmosphere throughout the workday.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system reliability and performance through effective troubleshooting and root cause analysis.
- Mentor junior team members by sharing knowledge and guiding them through complex technical challenges.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system enhancements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network protocols, architecture, and security principles.
- Experience with network monitoring and diagnostic tools to identify and resolve infrastructure issues.
- Ability to analyze and troubleshoot complex network problems affecting application performance.
- Familiarity with cloud-based network environments and hybrid infrastructure setups.
- Skilled in documenting network configurations, incidents, and resolutions to support continuous improvement.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Network Infrastructures.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a proactive approach to identifying problems within multiple system components and delivering timely resolutions. The position demands continuous engagement with complex environments to ensure smooth operation and minimal disruption to business activities, fostering a dynamic and responsive support atmosphere throughout the workday.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system reliability and performance through effective troubleshooting and root cause analysis.
- Mentor junior team members by sharing knowledge and guiding them through complex technical challenges.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system enhancements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network protocols, architecture, and security principles.
- Experience with network monitoring and diagnostic tools to identify and resolve infrastructure issues.
- Ability to analyze and troubleshoot complex network problems affecting application performance.
- Familiarity with cloud-based network environments and hybrid infrastructure setups.
- Skilled in documenting network configurations, incidents, and resolutions to support continuous improvement.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Network Infrastructures.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.