Development Operations Manager

Description

Position Overview 

For more than 50 years, Achievement Centers for Children & Families (ACCF) has empowered children and families in our community through education, comprehensive support services, and opportunities to reach their full potential. 

The Development Operations Manager independently leads CRM operations, financial reporting, and administrative activities that support ACCF’s fundraising efforts. This hands-on role ensures timely and accurate gift processing, prepares financial and fundraising analyses, and supports Board activities. The position works closely with the Development and Finance teams. 

Location: On-site, Delray Beach, FL 

Key Collaboration: Development and Finance teams; Chief Executive Officer 

Classification: Exempt 

Duties & Responsibilities 

CRM Administration 

• Independently manage DonorPerfect as ACCF’s primary CRM administrator; maintain donor, prospect, gift, and activity records, including data entry, imports, cleanup, and quality control. 
• Independently manage and prepare Annual Fund and campaign mailing lists, perform mail merges, verify data accuracy, and ensure timely CRM updates. 
• Proactively resolve CRM issues, establish data standards, document procedures, recommend reports, train staff, and improve workflows and data integrity. 
• Evaluate DonorPerfect and alternative CRMs for functionality, integrations, reporting, cost, and usability; recommend improvements to leadership. 
• If approved, lead a CRM migration, including vendor coordination, data preparation, testing, rollout, training, and post-launch support. 

Gift Processing & Fundraising Analytics 

• Process and accurately record donations, pledges, and sponsorships; prepare timely acknowledgments and tax receipts; reconcile gift records with Finance. 
• Produce fundraising dashboards, donor reports, and analyses to identify trends, measure campaign performance, and inform Development strategies and decisions. 
• Identify lapsed donors, prospects, and stewardship opportunities for Development staff. 

Accounting & Financial Operations 

• Maintain Foundation financial records in QuickBooks, prepare monthly financial reports, and coordinate with Finance to reconcile accounts and resolve discrepancies. 
• Record and track Development department expenses and payments in SAP, maintain supporting documentation, and coordinate approvals. 
• Monitor Development budgets and expenses, assist with financial forecasts, and prepare documentation for audits and reviews. 

Foundation Board & Administrative Support 

• Coordinate Foundation and Operational Board meeting materials, agendas, financial reports, presentations, and follow-up. 
• Maintain organized Board records, minutes, governance documents, and confidential files. 
• Support the Chief Executive Officer and Development team with fundraising initiatives, administration, and special projects. 
• Provide operational support for fundraising events and attend events as needed, including occasional evenings and weekends. 

Requirements

Qualifications 

• Accounting background with experience in monthly reporting and reconciliations; QuickBooks proficiency required. 
• Advanced Excel proficiency required; experience with SAP or a comparable accounting platform preferred. 
• Five or more years in development operations, nonprofit accounting, database administration, or related work preferred; degree or equivalent experience considered. 
• CRM administration and complex data analysis experience required; nonprofit donor CRM or migration experience preferred. 
• Experience supporting boards, gift processing, or nonprofit financial operations preferred. 

Essential Skills & Abilities 

• Work quickly and efficiently while maintaining accuracy, quality, and attention to detail. 
• Self-directed, hands-on problem solver who anticipates needs, takes ownership, prioritizes deadlines, and follows through with minimal supervision. 
• Analytical, organizational, communication, and training skills; sound judgment and discretion with confidential information. 
• Collaborative and adaptable, with the ability to balance Development and Finance priorities. 

Physical Abilities 

• Ability to use standard office equipment, perform computer-based tasks, and review detailed records, with or without reasonable accommodation. 

Additional Employment Information 

• Pre-employment training and background checks may be required in accordance with organizational policy and applicable law. 
• Drug and alcohol screening and an initial probationary period may apply under organizational policy. 

Equal Opportunity Employer Statement 

ACCF is an equal opportunity employer and provides reasonable accommodations in accordance with applicable law.