Front Desk Receptionist – Pediatric Therapy (Part-Time)

Description

Be the warm welcome that helps kids grow.

At Carolina Pediatric Therapy, every child and family who walks through our doors should feel welcomed, known and cared for from the very first minute. We're looking for a part-time Front Desk Receptionist at our South Asheville clinic who loves making people feel at home, and who keeps a busy clinic running smoothly behind the scenes.

If you've been the friendly face at a hotel, restaurant, coffee shop, school, childcare center or medical office, and you're the person who notices what's running low before it runs out, we'd love to meet you.

The details

• Location: South Asheville clinic: 9W Summit Ave. Asheville NC 28803
• Schedule: Part-time, 20–30 hours a week, mostly weekday afternoons when families come after school
• Pay: $17–$20 an hour, based on experience
• Start: [As soon as possible]

About us

Carolina Pediatric Therapy has helped children and families since 2003. Our occupational, physical and speech therapists, along with our behavioral health and testing teams, serve kids in five clinics across Western North Carolina and Charlotte, and in schools, homes and online. We're a caring, close-knit team, and we're proud to serve every child who needs us.

What you'll do

Welcome every family

• Greet every child and caregiver by name, help them check in, and let their therapist know they've arrived
• Keep our waiting area clean, calm and inviting
• Help families with forms, insurance cards and copays
• Listen when a family is having a hard day, and help find a solution
• Say goodbye at the end of each visit and make sure the next visit is on the calendar

Make every new family's first day special

• Make sure paperwork and insurance are ready before a child's first visit
• Put the child's name on our welcome board and hand them a welcome gift
• Give new families a short clinic tour and explain what to expect
• Book their first therapy visits before they leave

Help kids keep coming

• Make personal reminder calls to new families
• Reach out the same day when a family cancels or misses a visit, to rebook and see how we can help
• Offer open spots to families on our waitlist

Keep the clinic running smoothly

• Open and close the clinic using our daily checklists
• Keep treatment rooms, restrooms and the waiting area stocked and tidy
• Count supplies weekly and reorder before anything runs out
• Clean and sanitize toys and shared spaces
• Support our central scheduling team and therapists with scheduling and quick tasks

Why you'll love it here

• Meaningful work: you'll watch the kids you welcome grow week after week
• A kind, supportive team that has your back
• Steady weekday hours, with no nights or weekends
• Paid training: we'll teach you our scheduling system and everything else you need
• [Benefits for this role, e.g., PTO, supplemental insurance, staff development]
• Direct deposit

¿Hablas español? Nos encantaría conocerte. Hablar español es una gran ventaja para este puesto, aunque no es obligatorio.

Carolina Pediatric Therapy is an equal opportunity employer.

Requirements

Must have

• High school diploma or equivalent
• At least 1 year in a people-facing job (front desk, hospitality, restaurant, retail, childcare or medical office all count)
• A warm, patient way with children and families, including on hard days
• Comfort with computers and learning new systems
• Organized and dependable, with reliable weekday afternoon availability
• Keeps private information private
• Able to stand and walk for much of a shift and lift up to 25 pounds
• Willing to complete a background check

Nice to have

• Medical, dental or therapy office experience
• Knowledge of insurance or NC Medicaid
• Spanish or another language our families speak
• Experience with children, including children with special needs