- Salary
- $19 – $20/hr
- Location
- Burbank, California
- Type
- Part-time
- Department
- Customer Service
- Seniority
- Entry
- Education
- High School
- Source
- BetterTeam
Description
Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire.
Round One at Burbank Town Center is currently hiring Customer Service Associates in multiple departments for the CLOSING shift (store closes at 2am):
- Bowling and Events Department.
- Food & Beverage Department (21+ to work on Bar).
- Amusement (Arcade) Department.
- Cleaning Team.
Please note you must have a High School Diploma or GED to apply. Open availability or flexibility to work on weekends/holidays on closing shifts is preferred (store closes at 2:00am).
Essential Duties Overview.
Amusement:
- Operate POS registers for game card sales and prize redemptions.
- Maintain arcade and redemption inventory.
- Keep the game floor clean, stocked, and welcoming.
- Perform open and close procedures and assist guests as needed.
Bowling and Events:
- Assign lanes, lend equipment, and support in-store bowling promotions.
- Clean and reset bowling and activity areas.
- Provide excellent customer service and attention for parties and events.
- Assist with basic maintenance and customer instruction.
- Process sales, handle reservations, and support parties and events.
Food and Beverage:
- Prepare and serve food and drinks.
- Operate POS systems and clean the kitchen and dining areas.
- Open and close food service area and manage inventory.
- Support other departments when needed.
Cleaning:
- Follows department procedures to standardize the cleaning practices at the store level and adheres to the cleaning department’s work schedules.
- Delivers exceptional customer service through cleaning practices for the store.
- Cleans/sanitizes and replenishes restrooms/bathrooms using established practices and procedures.
- Cleans, dust and wipes store furniture, arcades, and equipment; sweeps, mops, and vacuums floors, empties/cleans wastebaskets and trash containers.
- Washes walls and glass surfaces; use ladders when required in work assignments.
Non-Essential Duties:
- Conducts alcohol and age restriction control by company policies.
- Conducts lost and found procedures by company policies.
- Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
- Complies and maintains confidentiality of all company policies and procedures.
- Responsible for maintaining a clean and safe working area.
Qualifications:
- High School diploma and a minimum of one to two years of experience in a hospitality or retail environment.
Work Environment:
- While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
- The noise level in the work environment is usually loud.
Physical Demands:
- While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
- The employee is required to stand and walk for extended periods without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
- Lifting and/or moving up to 100 lbs with assistance is required.
Benefits:
- 1 hour to play (non-prize) arcade games per week.
- 90 minutes of bowling per week (shoes included).
- 1 hour of karaoke/billiards per week.
- 50% discount on food items per working shift.
- 1 complimentary beverage per working shift.
The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.
Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information.
Skills
Customer Service