Business Development Adviser

Job Summary

NQA is looking for a driven and customer-focused Business Development Advisor to join our Commercial Sales team. You’ll support new business growth by developing and converting sales opportunities, providing customers with professional guidance and commercially appropriate solutions. You’ll build strong customer relationships, work towards agreed sales targets and collaborate with teams across NQA to support our wider commercial objectives. This is a hybrid role based in Dunstable. NQA provides accredited certification, training and support services to help customers improve processes, performance and products and services. We have issued over 50,000 certificates to clients in over 90 countries resulting in a yearly revenue of around 100 million Euro. NQA was acquired by Kiwa in 2024, a global leader in the Testing, Inspecting and Certification (TIC) sector, based in the Netherlands.

About the role

• Manage and develop new business opportunities from intial enquiry through to successful conversion. 
• Build and maintain strong relationships with new and existing customers, consultants and key contacts. 
• Proactively identify new sales opportunities to grow NQA's customer base.
• Work towards monthly and annual sales targets, while delivering an excellent customer experience.
• Manage customer enquiries and provide clear, accurate information on NQA's products and services.
• Build relationships with consultants to increase quotation opportunities and conversion rates.
• Maintain accurate and up-to-date records of sales leads, activities and opportunities within Salesforce. 
• Support sales and marketing campaigns, events and exhibitions. 
• Collaborate with Sales, Marketing, Training and Operations to ensure customer expectations are met. 

Do you have what it takes?

• Previous experience in a sales, business development or customer-facing commercial role.
• A motivated, proactive and results-focused approach.
• Proven ability to meet or exceed sales or performance targets. 
• Excellent communication, influencing, and relationship-building skills.
• Strong customer service and interpersonal skills.
• The ability to work collaboratively as part of a wider team.
• Excellent organisation and time-management skills, with the ability to prioritise a varied workload.
• Confident using Microsoft Office applications and CRM systems; experience with Salesforce would be beneficial.
• Experience within ISO certification or the Testing, Inspection and Certification (TIC) industry would be beneficial.

What can you expect from us in return?

• Competitive Salary - salary details on request
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, increased entitlement with length of service
• 35 hours per week - Monday to Friday, hybrid (1 day per week in the office)
• Private Medical Insurance
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 3 weeks full pay for paternity leave
• Long service rewards
• Salary Reviews
• Enhanced Pension Contributions
• Life Assurance – 4x your annual salary
• Cycle Loan Scheme
• Electric Power Point Loan
• Free eye tests and contribution towards glasses
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

 

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at [email protected].