Operations Director

A Snapshot 

As the Data Centre Operations Director, you will report to the Regional Data Centre Director – South Asia, and work closely with the rest of the Operations team, making your mark in a number of ways:  

• Lead the Operations teams, including the Senior Technical Services Managers, Technical Services Managers, Building Services Managers, Site Facilities Management Teams, Smart Hands & 3rd party FM (Facility Management) Services providers 

• Assist maintain and develop the AirTrunk Operations philosophy of high availability, long term efficiency and first-class customer service 

• Oversee handover and operational readiness of new capacity 

Apply the following governance frameworks:  

• Engineering practices 

• Safe control of works 

• Vendor and contract management practices 

• Commercial and financials 

 Your Day to Day 

• Execute all aspects of data centre operations including the operation, maintenance and repair of services and mission critical systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs (Service Level Agreements) within all facilities under your city-wide remit 

• Supervise integration of construction activity, in coordination with internal and external construction resources, and ensure system design, installation & testing adhere to operational standards 

• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation 

• Identify, evaluate, and implement operational strategies to achieve the highest level of availability and operational efficiency for the data centre 

• Manage 3rd party outsourced FM Services 

• Be responsible for local change management processes 

• Lead a team to schedule and complete all planned and emergency maintenance events 

• Lead all incidents at the property including technical, operational and security, facilitate emergency responses procedures, resource coordination, customer communication, post event root cause analysis and ongoing problem management 

• Deliver accreditation to various compliance initiatives, including, but not limited to, ISO 27001 and SOC2 

• Ensure compliance with local regulatory requirements including environmental, building, fire, electrical, mechanical, and safety 

• Develop relationships with customers and function as an escalation point during emergency events and day-to-day operations 

• Responsible for the execution of data centre services such as smart hands, customer installations and service requests within agreed timeframes 

• Manage service contracts ensuring compliance with maintenance standards, operational requirements and agreed annual CAPEX/OPEX budgets 

• Develop and manage the OPEX/CAPEX budgeting, forecasting, and reporting requirements 

• Assist in the PO/AP process to ensure alignment to financial control procedures 

• Identify improvements that generate operational and financial efficiencies including the development and presentation of the supporting business case 

• Supervise operational metrics, data and analyse risks for strategic direction and control for both day-to-day reporting and long-term trend analysis 

Requirements 

• 8+ years of experience in a critical operational environment and a minimum of 2 years in a senior operations role 

• Fluent in English and another local language 

• Bachelor’s engineering degree (ideally electrical engineering) 

• Proven experience leading a technical team with the ability to continue building the team camaraderie and positive culture 

• Experience working for a data centre operator and previous hyperscale experience 

• Strong leadership skills to lead a highly technical team as well as engage in robust discussions with technically competent key partners and customers 

• You are flexible, forward-thinking, and adaptable 

• Excel at communication; you can deliver effective presentations on data centre operations to customers, peers, and management 

• Familiar with the ITIL framework and its application in a data centre