Head Waiter / Waitress

Mandarin Oriental, Costa Navarino is looking for a Head Waiter / Waitress to join our Restaurants, Bars & Experiences team, for season 2027.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at the Mandarin Oriental, Costa Navarino within the Restaurants, Bars & Experiences Department in Pylos, Messenia, Greece the Head Waiter / Waitress provides the highest level of service and professional excellence, while being ever present in the outlet operation. The Head Waiter / Waitress reports to the Assistant Restaurant Manager.

As Head Waiter / Waitress, you will be responsible for the following duties:

• Provide respectful and generous service to both guests and colleagues.
• Follow all service steps thoroughly, requesting assistance promptly to avoid service delays.
• Manage the opening and closing of the outlet, including mise en place and setup.
• Maintain cleanliness in service and back-of-house areas.
• Attend pre-service briefings and ensure tasks are followed up efficiently.
• Operate the POS system and prepare bills accurately.

As Head Waiter / Waitress, we expect from you:

• Valid EU Passport or Hellenic Residence Permit.
• 2 years of F&B service experience, in a luxury hotel operation.
• Fluency in English.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.
• Three complimentary meals per day at our Colleague restaurant.
• Uniform and laundry of uniform.
• Private Medical Insurance.

We’re Fans. Are you?