- Salary
- $30k – $55k/yr
- Location
- New York
- Workplace
- Remote
- Department
- DN
- Source
- Lever
Description
Job Title:
Remote Customer Service Agent | Travel Booker
About Destination Knot:
At Destination Knot, we create stress-free and unforgettable travel experiences for individuals, couples, families, and groups. Whether it’s an all-inclusive resort, luxury cruise, or custom vacation itinerary, our mission is to simplify travel planning while delivering top-tier client service and expert guidance.
Position Overview:
We are looking for a motivated, detail-oriented Remote Customer Service Agent | Travel Booker to join our team. In this role, you will assist clients with researching, planning, and booking travel experiences while providing excellent customer service throughout the process. If you are passionate about travel and enjoy helping others, this role offers a rewarding opportunity with performance-based earning potential.
Key Responsibilities:
Support clients in booking hotels, resorts, cruises, flights, and vacation packages
Provide personalized travel recommendations based on client preferences and budget
Respond promptly and professionally to inquiries via phone, email, or messaging platforms
Manage and maintain accurate records of bookings, preferences, and client communications
Coordinate travel logistics and resolve any pre- or post-travel concerns
Stay updated on travel industry trends, destination options, and supplier offerings
Deliver a high level of service to build long-term client relationships and referrals
Qualifications:
Prior experience in customer service, hospitality, or travel is preferred but not required
Strong communication skills and a customer-first mindset
Organized, self-motivated, and able to work independently in a remote environment
Comfortable using online booking platforms, email, and other digital tools
Passion for travel and eagerness to learn
Must be 18 years or older with a computer and reliable internet connection
What We Offer:
Flexible remote work schedule
Ongoing travel industry training and development
Access to exclusive supplier tools, promotions, and travel perks
Performance-based earning incentives
Opportunities for career growth within the company
A supportive, engaging, and collaborative team environment
Work Environment:
This is a fully remote position with flexible hours. It’s ideal for individuals who are proactive, enjoy helping others, and thrive in a goal-oriented environment.
Skills
Customer Service