Senior Analyst, Advanced Analytics, Cross-USRM Analytics

Description

Every customer who stays, or leaves, has a story. As a senior analyst on our Cross-USRM Analytics and Enablement team, you'll be the one who finds it. You'll combine operational data, and customer survey data to uncover what really drives retention. Then you'll bring those insights to senior leaders who can act on them. If you love turning messy, unconventional data into clear answers that shape how we serve our customers, we'd love to meet you.

 

The Cross-USRM Analytics and Enablement team in the Experience Research department is looking for a senior analyst to help progress initiatives within the Retention and Customer Research spaces.The ideal candidate is curious, has strong analytical and technical skills, and is comfortable working with a variety of data sources and tools. They should have excellent communication skills and be able to explain complex concepts to audiences across functions and levels.

 

Responsibilities:

• Performs complex analysis within Snowflake/SAS with strategic impact on business operations and/or functional groups
• Utilizes quantitative and qualitative data within the Customer Research space to drive insights and uncover customer pain points
• Synthesizes data from internal and external sources to produce meaningful observations and recommendations
• Presents findings and recommendations and leads discussions with senior leadership at the functional or department level
• Works with non-traditional data sources across departments
• Provides advanced operational consulting support and improves reporting as necessary

Ideal experience includes:

• Intermediate SQL and Snowflake skills
• Familiarity with Python and Cortex
• Experience with qualitative and/or unstructured data (a plus)
• An inquisitive, collaborative mindset and comfort working across teams

**This position will have in-office requirements if you are located within 50 miles of Portsmouth, NH, Boston, MA, Seattle, WA or Plano, TX** 

Qualifications

• Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
• Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
• Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
• Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.

Travel

10%