Senior Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role is responsible for analyzing and resolving day-to-day operational issues within Trade Finance Services. The position supports the implementation of products and operational solutions, development of procedures, completion of complex and non-routine analysis, preparation of management reporting, and review of processing exceptions.

The Senior Operations Analyst is expected to operate with a high degree of autonomy, sound judgment, and strong execution capabilities. The professional will serve as a trusted partner to leadership and a key point of support for the broader team.

The successful candidate will demonstrate strong organization, ownership, and the ability to manage multiple priorities in a dynamic environment. A proactive, focused, and solution-oriented approach will be essential to identifying trends, resolving operational issues, strengthening controls, and supporting continuous process improvement.

Key Responsibilities:

• Analyze day-to-day operational issues, perform research, and coordinate their resolution;
• Support the implementation of products, services, and operational solutions;
• Manage the design, documentation, implementation, and monitoring of new processes, products, and services;
• Develop and maintain procedures, process maps, controls, and operational guidelines;
• Provide guidance on procedural, technical, and operational changes;
• Perform complex and non-routine analysis, including exception reviews and trend identification;
• Prepare and present reporting on key performance indicators, operational risks, and implementation status;
• Build effective relationships with leadership, business partners, global stakeholders, and teammates;
• Support the development of product and process knowledge across the operations environment;
• Identify opportunities to simplify, automate, and improve day-to-day activities and processes;
• Leverage new technologies and productivity tools to increase efficiency and strengthen operational execution.

Required Qualifications:

• Proven ability to work independently and exercise sound judgment;
• Strong organizational and execution skills;
• Demonstrated ownership and accountability for assigned activities and deliverables;
• Ability to manage multiple priorities effectively in a dynamic environment;
• Proactive, focused, and solution-oriented mindset;
• Strong analytical, critical-thinking, and problem-solving capabilities;
• Strong written and verbal communication skills;
• Strong English communication skills, given the regular interaction with global teams and stakeholders;
• Ability to establish trusted relationships with leadership, partners, and teammates;
• Interest in using technology, automation, and productivity tools to improve operational processes.

Preferred Qualifications:

Previous knowledge of the area’s products, processes, and operating environment is a strong differentiator, particularly:

• Export financing products;
• Import financing;
• Draft discounting;
• Standby Letters of Credit and Letters of Credit;
• Supply Chain Finance, locally known as Risco Sacado.

This experience would support a faster learning curve and enable the successful candidate to contribute to the team earlier.

Key Skills:

• Attention to detail;
• Adaptability;
• Business acumen;
• Change management;
• Consulting;
• Continuous improvement;
• Critical thinking;
• Data management and analysis;
• Monitoring, surveillance, and testing;
• Policies, procedures, and guidelines management;
• Process mapping;
• Regulatory compliance;
• Reporting;
• Research;
• Written and verbal communication.