Lead Microsoft Platform Administrator

Years of Experience: 15 years of experience, or 12 years with a Master’s degree

Education Requirements:Bachelor’s degree in computer science, Information Systems, Engineering, or related field

Program Description: The program provides end to end IT Infrastructure support services, including Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering with responsibility for incident resolution, service requests, monitoring, lifecycle support, and escalation management.

Position Description: The Lead Microsoft Platform Administrator is the team lead for the platform team. The role is responsible for the administration, operation, and continuous improvement of the agency’s Microsoft Azure platform, Microsoft 365 and Exchange services, and on-premises and cloud-hosted Windows and Linux servers. This is a working lead role: the administrator performs hands-on Tier 3 engineering and also executes, delegates, tracks, and manages the team’s incidents, recurring operations and maintenance (O&M), and projects, including Azure DevOps (ADO) backlog management, sprint planning, and status reporting. The role works closely with architecture, cybersecurity, networking, and engineering teams to keep services aligned with enterprise standards.

Work Model: The platform team concurrently handles Tier 3 incidents, recurring O&M, and projects, and priorities may change daily. The lead sets the team’s priorities, reassigns work when urgent incidents arise, communicates resulting schedule impacts, and makes sure planned work resumes without losing ownership of existing commitments. Planned work such as maintenance and change windows may at times require shifting the schedule to work after hours, and the lead is called when a major issue occurs outside business hours.