Senior Manager, Operational Resilience

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Pay Transparency

The estimated salary range for a new hire into this position is zł229,600 - zł377,200 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.

Job Description

Role Summary:

As a Regional Lead on Visa's Operational Resilience team, you will be responsible for executing and managing the Operational Resilience program within the Europe region.

You will spend your days collaborating with key stakeholders across the Europe region, with an aim to increase the overall preparedness to manage local risks, challenges and regulatory inquiries, all awhile adhering to global strategies, policies, and procedures. You will be expected to support regional operational coverage, ensuring robust operational stability and supporting business growth.  

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities:

• Implement and maintain the global organizational policies, frameworks, and standards within the region. 
• Respond to and manage incidents within the region in accordance with global processes and frameworks. Provide coverage for adjacent regions, as required.
• Identify and adapt practices as necessary to meet regional needs and requirements. Support Global Center development efforts for new initiatives. 
• Report on regional performance against established KPIs, KRIs, and other performance metrics and requirements. 
• Deliver training programs and promote awareness within the region. 
• Ensure the annual program is successfully achieved in collaboration with global and regional resources.  
• Conduct global and region-specific exercises based on locally/regionally identified risks. 
• Pilot new initiatives at the regional level. 
• Facilitate timely support for dialogues and discussions with regional leadership, clients, and regulators. 
• Influence and embed operational resilience into regional practices and initiatives. 
• Support on-call responsibilities, when required.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a bachelor’s degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or at least 3 years of work experience with a PhD
• Lead end-to-end event management response and operational recovery efforts for life safety and business-critical disruptions, coordinating cross-functional teams to assess impact, drive executive decision-making, and restore operations.
• Advanced working knowledge of office software (Word, Outlook, Excel, PowerPoint, SharePoint, and Project) and/or other report building tools with experience in data analytics and metrics reporting.
• Highly driven, resourceful, and results oriented individual, allowing for limited oversight, with proven leadership in crisis management, business continuity, vendor resilience, and operational resilience methodology and best practice.
• Advanced understanding of incident response and recovery processes. Working against solving significantly complex problems. 
• Experience with AI/ML Technology, Data Quality Management (DQM), Everbridge, Fusion, VEOCI, is desired.
• Knowledge of risk, regulatory, audit, and governance best practices.
• Proven ability to have led multiple small-medium sized projects effectively in a fast-paced, deadline-driven environment.
• Ability to manage complex issues with limited direct managerial oversight.
• A team player with excellent interpersonal skills and ability to mentor junior level employees.
• Solid analytical, problem-solving, and critical thinking skills.
• Excellent communication and collaboration skills with an aim to influence the situation to architect successful outcomes.

Preferred Qualifications:

• 12 or more years of work experience with a bachelor’s degree or 8-10 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6 or more years of work experience with a PhD
• Experience in operational resilience, crisis management, business continuity, third party risk management, and IT disaster recovery workspace.
• Exceptional project management and reporting skills.
• Knowledge of payments services, financial industry, or business continuity management.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.