Working Student - Customer Support (M/W/D)

About us

Since 2015, ablefy has been on a mission to turn expertise and passion into thriving businesses. Today, more than 100,000 entrepreneurs and companies use our platform to sell and grow, and together they’ve generated over €2 billion in revenue through ablefy.

We bring selling, payments, subscriptions and all the operations behind them into one place. That gives coaches, consultants, creators and growing companies the infrastructure to build and scale digital businesses across borders, without the usual complexity. We handle the hard parts so our customers can focus on what they do best.

Our principle is simple: when our customers grow, we grow. It shapes every product decision we make and how we measure our success. We’re already a leading platform in the DACH region, and we’re building what comes next.

Our mission; to build software that empowers everyone to start, run and grow a successful digital business - borderless, is supported by our high performance principles that are crucial to our success:

• Radical Collaboration
• Constructive confrontation
• Adaptive execution
• Collective ambition
• Evolving expertise
• Empathetic leadership

Responsibilities

• Handle incoming collections cases (email, chat) within SLA, according to defined procedures
• Manage payment reminders, failed payments and payment plan arrangements
• Prepare and process Inkasso handovers and stops
• Cover payer cases during absences
• Phone support
• Maintain and correct collections documentation for the knowledge base and the planned dunning assistant
• Take on new customer support tasks as Support’s scope develops

Requirements

Must-haves:

• German C1 or higher, spoken and written (phone with German consumers).
• English B2 or higher.
• Written precision: clear, correct customer communication under pressure.
• Process discipline: follows procedures exactly, documents decisions.
• Strong numerical accuracy: reconciles payment states without errors.

Nice-to-haves: Studies in business, law or economics; accounting or receivables exposure; prior customer service or e-commerce experience; Salesforce exposure.

Soft skills: Calm with frustrated customers, firm on decisions without escalating tone, asks early instead of guessing, adapts when priorities shift.

Benefits

• The chance to take on responsibility from day one and actively contribute to our team's success.
• An inspiring work environment with flat hierarchies and room for creative ideas.
• Opportunities for professional and personal growth in the SaaS space.
• Paid vacation, so you get the rest you need.

Diversity & Inclusion

At ablefy, we embrace our differences, as they are our greatest strength. We recognize that everyone has a unique perspective based on their experiences, identities, and thought processes, and we strive to create an inclusive environment for all. Discrimination based on race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, disability status, or any other aspect that makes you unique is not tolerated at ablefy. We aim to make growth accessible to everyone!

We know that no candidate checks every single box, and that’s okay! If you’re excited about this role and think you can bring something valuable to our team, we encourage you to apply—even if you don’t meet every requirement. We’d love to hear from you!

AI at ablefy

As an AI-first company, we put intelligent technology at the heart of everything we do. AI is part of how we build, learn, and grow together. It helps us work smarter, move faster, and focus on creating real impact. We believe the strongest results come from combining thoughtful technology with curious, driven people — and we’re excited to shape what’s next, together.