Senior Manager, Order Management and Transplant Center Communications

Job Description

General Summary:

The Senior Manager, Heme Patient Support Communications team member will be part of the Heme Patient Support Team within the Vertex Patient Support Business Unit. The Heme Patient Support Team is dedicated to providing end-to-end order management support for Authorized Treatment Centers (ATCs) and support for patients undergoing gene therapy for sickle cell disease (SCD) and transfusion dependent thalassemia (TDT). This individual will be become deeply familiar with the CASGEVY treatment journey and needs of key HCP & patient communities.

Key Duties and Responsibilities:

• Clearly understand and compliantly support the needs of healthcare providers and patients undergoing treatment with CASGEVY
• Become deeply ingrained in the order management process at ATCs with a specific focus on the responsibilities and needs of cell and gene therapy coordinators, Apheresis teams, and transplanters
• In close collaboration with the Global Commercial Marketing team and Systems team, provide input and finalize order management materials and derivative training materials for ATCs
• Collaborate with Order Manager team lead and order managers to develop and execute resources including HCP/Patient conversation guides, tactical implementation guides, communications, and email templates
• Provide support for material development and communications for the Vertex Connects Patient Support Program
• Lead the development of manufacturing communication updates in collaboration with Manufacturing, Quality, and Legal partners
• Consult on systems updates to our HealthCloud CRM System and the Vertex Connects Portal
• Consult on development of relevant SOPs and Work Instructions as well as trainings and onboardings
• Manage review and approval process of materials with legal/medical/regulatory partners and ensure final pieces are appropriately uploaded to the CRM platform and re-approved bi-annually
• Manage external agency partners in the development, review, and approval of order management and ATC communications
• Ensure tactics are created on time & within budget
• Support annual brand planning efforts to think forward about program evolutions

Knowledge and Skills:

• Ability to work in a fast paced, evolving environment
• Strong communication skills and interpersonal skills to guide others internally/externally; ability to inspire a team towards clear goals
• Ability to identify and resolve technical problems and to recognize opportunities for continuous improvement
• Patient-centric and customer service minded
• Ability to work as a team player in diverse settings/situations, including leading a team, collaborating on a lateral team and partnering on cross functional teams
• Appropriate judgment; consistency in decision making
• Expertise in product access and adherence
• Attention to detail and committed follow-through with stakeholders

Education and Experience:

• Bachelor's degree, or equivalent combination of education and related work experience
• 6+ years of combined educational/work experience in any combination of the following:
  • Communications or Marketing Operations experience in an industry setting, ideally supporting product or program launches  
  • Experience in Case Management in a clinical or industry setting
  • Cell or gene therapy, or transplant experience in the clinical or industry setting
  • Familiarity/experience working with the SCD and/or TDT communities

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

$136,000 - $204,000

Disclosure Statement:

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 
1.    Hybrid: work remotely up to two days per week; or select
2.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 

#LI-Hybrid
 

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]