Service Manager

Description

Hastings Water Works is now part of Horizon Commercial Pools. You’ll get the local team and customer relationships Northeast Ohio has come to expect from Hastings, backed by the resources and reach of a larger commercial pool company.

We’re hiring a hands-on Service Manager to lead our service team. In this role, you’ll keep our technicians organized, supported, and set up to do great work, while building lasting relationships with the commercial clients who count on us to keep their pools running. If you’re a leader who likes solving problems in the field, developing people, and helping a growing department reach its next level, this is your opportunity to make a real impact.

Run the Day-to-Day Service Operation

• Plan, coordinate, and oversee daily maintenance routes for our technicians
• Respond quickly to service requests, repairs, and emergencies
• Monitor workloads to keep the team efficient and customers satisfied

Lead & Develop the Team

• Recruit, train, and mentor technicians 
• Lead regular performance reviews and provide ongoing coaching
• Build a culture that prioritizes safety, professionalism, and accountability

Take Care of Our Customers

• Serve as the go-to leader for escalated service issues, working closely with the account managers
• Aids with quotes, explains repair options, and builds strong client relationships with the account managers 
• Earn repeat business and long-term loyalty through clear, reliable communication

Own the Technical Side & Compliance

• Oversee maintenance, repair, and installation of pool equipment, 
• Stay current on industry regulations and ensure compliance with health and safety standards
• Keep service records, warranties, and inventory logs up to date

Drive Financial & Strategic Growth

• Manage the department’s budget, expenses, and profitability with oversight from the service operations manager
• Support sales by identifying opportunities for service contracts and equipment upgrades
• Find ways to improve processes and help the service department scale

Why Join Us

We believe work should be productive and enjoyable. You’ll lead a strong team, work with modern tools, and make a real difference for the clients who rely on us. We offer competitive pay, benefits, and room to grow within the company.

Requirements

Service Manager Requirements:

• 3–5 years of experience in pool service, HVAC, plumbing, or a related service field, including some supervisory or management experience
• Experience with scheduling and CRM software
• Valid driver’s license and clean driving record

Preferred:

• Certified Pool Operator (CPO) certification (we can help you get it if you don’t have it)
• Experience with NetSuite and ServicePRO
• Comfort troubleshooting plumbing, electrical, mechanical, and building systems

Ready to dive in? Apply now and help us keep Northeast Ohio’s pools running at their best.