Hilton Phoenix Tapatio Cliffs Resort - Information Technology Technician

Pay Range: $25.50-$27.00 per hour

Are you the type of IT professional who would rather solve problems in the field than sit behind a desk? Hilton Phoenix Tapatio Cliffs Resort is seeking a hands-on IT Support Technician to provide frontline technology support throughout the resort. This is a true "jack-of-all-trades" role requiring strong troubleshooting skills, a customer-focused mindset, and a willingness to roll up your sleeves to keep operations running smoothly. Experience with Hilton, Aimbridge Hospitality, or hospitality technology systems is a plus.

The position of an IT support technician includes working with the end-user, infrastructure support and maintenance. Individuals in this role should demonstrate good written and spoken communication skills, good typing speed (50 words per minute and more) and the ability to troubleshoot multifaceted problems in a systematic manner.

QUALIFICATIONS:

• Typically requires a bachelor's degree and 0 to 2 years of experience.
• Performs work under direct supervision.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses beginning to working knowledge of subject matter.

JOB RESPONSIBILITIES:

• Identify problems and repair printers, copiers and scanners
• Diagnose software and hardware problems
• Repair and upgrade different types of computers (software and hardware)
• Track, prioritize and document requests using an IT support request system
• Install and configure new computers and other IT equipment
• Perform regular updates of servers
• Keep track of IT supplies and equipment e.g. cables and adapters
• Provides technical direction and recommendations to improve utilization. 
• Reviews records and reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods. 
• Assists with testing of new release of software, vendor modifications, upgrades and patches.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Surrounded by the desert landscape of Phoenix's North Mountain, this all-suite hotel offers luxurious amenities, enjoyable activities and delicious dining options for an unforgettable holiday. Pointe Hilton Tapatio Cliffs Resort features the Falls Water Village, the perfect place for family fun. The Village features 3 acres of swimming pools with waterfalls and a 150 feet waterslide. Relax in one of the private cabanas while sipping a refreshing drink from the Cascades Cafe.

Application deadline for Colorado positions: