Receptionist - Part Time (Veteran Services)

The Receptionist performs responsible clerical and customer service work in support of Veteran Services’ daily operations. Work involves answering and directing telephone calls, greeting and assisting veterans and their families, staff, and visitors and performing a variety of administrative, financial, and recordkeeping tasks. The position processes veteran intake documentation, schedules appointments, assists with benefit-related correspondence, and supports office communication and records management. The Receptionist also provides general clerical support to departmental staff while maintaining confidentiality and professionalism in all interactions. Work is performed under the supervision of the Veterans Service Officer or designee.

• Answer incoming telephone calls, direct inquiries to appropriate staff, scheduling appointments, and provide accurate information or assistance.
• Greet and assist veterans, dependents, and visitors in a courteous, professional manner; ensure guests sign in and follow facility procedures.
• Assist veterans and dependents with intake paperwork, benefit applications, and general office support functions.
• Assist veterans, dependents, and family members with completion of forms, applications, and requests for information regarding available veteran benefits and services.
• Maintain accurate appointment schedules, client records, and electronic filing systems in accordance with County and VA confidentiality standards.
• Coordinate and schedule appointments for veterans and dependents with Veterans Service Office staff and partner agencies as needed.
• Assist with preparation, scanning, and distribution of documents related to claims, applications, and outreach activities.
• Sort, distribute, and process incoming and outgoing mail, correspondence, and benefit-related documents.
• Build veterans and family members into client management software
• Scan, copy, and distribute documents, correspondence, and reports as requested by the Veterans Service staff.
• Provide typing, filing, and general clerical support as assigned.
• Maintain confidentiality and discretion in accordance with HIPAA and County policies.
• Perform other related duties as assigned to support the Veterans Service Office.
  
  
  
  
  

Minimum Education: High school diploma or equivalent.
Minimum Experience: One (1) year of clerical, receptionist, or customer service experience. A combination of education and experience may be considered.

• Demonstrate excellent public relations and customer service skills, maintaining professionalism and a positive attitude in all interactions.
• Communicate effectively and courteously with veterans, dependents, staff, community partners, and the general public.
• Handle multiple situations simultaneously with poise, confidence, and good judgment, including resident, family, or employee concerns.
• Understand and effectively carry out oral and written instructions with attention to accuracy and detail.
• Understand and comply with all applicable federal, state, and facility safety and confidentiality regulations.
• Proficiently operate a multi-line telephone console and other standard office equipment, including copiers, scanners, and postage machines.
• Demonstrate excellent keyboarding, clerical, and organizational skills; type at a minimum of 40 words per minute.
• Utilize Google applications such as Docs, Sheets, Slides, Calendar and Meet Microsoft Office programs such as Word, Excel, Outlook, and PowerPoint to perform routine administrative and recordkeeping tasks.
• Exhibit strong time management, prioritization, and multitasking abilities in a fast-paced environment.
• Maintain professional appearance, demeanor, and confidentiality at all times.
• Demonstrate teamwork and cooperation to achieve departmental and facility goals.
• Perform job duties with consideration, courtesy, and respect toward veterans, peers, and visitors.
  
  
  

• Work is performed primarily in an office or reception area involving frequent interaction with veterans, staff, and the public.
• Requires frequent sitting, talking, hearing, and use of hands to type, handle paperwork, and operate office equipment.
• Occasional standing, walking, bending, reaching, and lifting or moving objects weighing up to 25 pounds.
• Vision abilities required include close vision, color vision, and the ability to adjust focus for reading documents and computer screens.
• Must maintain focus and composure in a busy environment with frequent interruptions and simultaneous demands.
• Requires sufficient manual dexterity and coordination to operate telephones, computers, copiers, scanners, and other standard office equipment.
• Work hours may occasionally vary to support outreach events, public meetings, or office operational needs.
• Risk of exposure to bloodborne pathogens and communicable diseases is considered low; adherence to facility safety, health, and infection control procedures is required.