Job Description: Medical Receptionist

Foundation Health – Burlington, Ontario

About Foundation Health

Foundation Health is a multidisciplinary healthcare clinic committed to providing accessible, high-quality, patient-centred care. Our team brings together family physicians, specialists, and allied healthcare professionals to deliver comprehensive services to our community.

As we expand into Burlington, we are looking for a friendly, organized, and professional Medical Receptionist to join our team. The successful candidate will play an important role in creating a welcoming environment for patients while supporting the day-to-day operations of the clinic.

Position Overview

The Medical Receptionist is responsible for managing front-desk operations, greeting patients, scheduling appointments, handling incoming calls, and supporting physicians and clinical staff. The ideal candidate is compassionate, detail-oriented, and comfortable working in a fast-paced medical environment.

Key Responsibilities

Patient Reception and Customer Service

• Greet patients and visitors in a professional, friendly, and welcoming manner.
• Check patients in for appointments and verify their health card information.
• Register new patients and update existing patient records.
• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
• Maintain patient confidentiality and adhere to privacy policies and procedures.
• Assist patients with questions regarding appointments, clinic services, and administrative processes.

Appointment and Clinic Management

• Schedule, confirm, reschedule, and cancel patient appointments.
• Coordinate physician schedules and manage appointment bookings efficiently.
• Monitor appointment flow and communicate delays to patients when necessary.
• Support referral coordination and follow up on outstanding appointments or administrative requests.
• Ensure the reception area and waiting room remain clean, organized, and professional.

Administrative Support

• Maintain accurate patient information within the clinic's electronic medical records (EMR) system.
• Scan, upload, and organize patient documents, referrals, and medical records.
• Process incoming and outgoing correspondence, including fax and email communications.
• Assist with billing-related administrative tasks, including verifying OHIP eligibility and processing payments for uninsured services.
• Support physicians and clinical staff with administrative duties as required.
• Follow established clinic policies, procedures, and workflows.

Teamwork and Clinic Operations

• Work collaboratively with physicians, nurses, clinical assistants, and other administrative staff.
• Communicate effectively with team members to ensure smooth daily operations.
• Identify and report operational issues to the appropriate manager.
• Contribute to a positive, respectful, and patient-focused workplace.
• Assist with other administrative responsibilities as needed.

Qualifications and Requirements

• Previous experience in a medical office, healthcare setting, or customer service role is preferred.
• Medical Office Administration (MOA) certificate or equivalent training is an asset.
• Familiarity with electronic medical records (EMR) systems is an asset.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Proficiency with computers, email, and general office software.
• Strong interpersonal skills and a professional, compassionate approach to patient care.
• Ability to handle confidential information with discretion.
• Ability to work independently while contributing effectively to a team.

Key Competencies

The successful candidate will demonstrate:

• Patient-focused service: Creates a positive experience for every patient.
• Organization: Manages appointments, documentation, and competing priorities effectively.
• Communication: Communicates clearly and professionally with patients and healthcare professionals.
• Attention to detail: Ensures patient information and administrative records are accurate.
• Adaptability: Responds positively to changing priorities in a busy clinic.
• Teamwork: Supports colleagues and contributes to an efficient, collaborative environment.
• Problem-solving: Takes initiative to resolve routine administrative issues.

What We Offer

• The opportunity to join a growing, multidisciplinary healthcare organization.
• A collaborative and supportive team environment.
• The opportunity to contribute to the development of our Burlington clinic.
• Opportunities for professional growth as Foundation Health continues to expand.
• The opportunity to make a meaningful difference in the patient experience and delivery of community healthcare.

Position Details

• Job Title: Medical Receptionist
• Location: Burlington, Ontario
• Employment Type: Part-time
• Compensation: $18.50 CAD per hour
• Reports To: Clinic Manager or designated Operations Manager
• Start Date: November